good
HideMyAss' main claim to fame is its impressive server infrastructure, but the VPN also delivers solid speeds and handy features like its IP Randomizer. When it comes to streaming, however, it's not always the most reliable choice.
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Server Network
10 / 10
Security & Privacy
8.6 / 10
Support
8.6 / 10
Bedienung & Features
8.0 / 10
Performance
8.0 / 10
VPN Provider

HideMyAss! VPN Review: Good Choice?

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"I don't have anything to hide, why should I care about online privacy?" Data privacy activists probably hear this question on a daily basis. The fact is that everyone behaves differently when they think they're being watched, and on the Internet, this is always the case. Even if you have "nothing to hide", privacy abuses should never be tolerated.

HideMyAss flips the skeptics' argument, asserting that it is normal to want to hide things and that it is the best service for helping you do so. With its crass name and cartoonish logo, it certainly draws quite a bit of attention to itself. Our review below shows whether this is justified, or just a load of horse sh...

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What Is HideMyAss?

HideMyAss* (HMA), founded in 2005, is a UK-based VPN service. Since 2016, HMA has been owned by Avast, a Czech security software developer perhaps best known for its antivirus solutions. HMA meshes well with the rest of Avast's portfolio: Through its huge server network, users can safeguard their privacy and establish secure connections.

HideMyAss! VPN Review

Review
8.6
good
Visit Website*
Server Network
10 / 10
Security & Privacy
8.6 / 10
Support
8.6 / 10
Bedienung & Features
8.0 / 10
Performance
8.0 / 10
  • User-friendly applications

  • Excellent speeds

  • Massive server infrastructure, especially in regions typically ignored by other VPNs

  • Random IP selection feature

  • Apps look a bit stale

  • No split tunneling in the desktop client

  • Poorly suited for streaming

1.

Installation and Features

After purchasing an HMA license, you can connect the desktop client to your account in one of two ways: Either through logging in with your user data or by entering the activation code that you received following the purchase of the license. You only need to log in once, as thereafter, you will always be automatically logged in.

The service's applications are compatible with Windows, macOS, Android, iOS, and Linux, as well as routers, gaming consoles, and smart TVs. Depending on your subscription, you'll be able to register and simultaneously use either 5 or 10 devices.

Installation files for all supported operating systems can be downloaded directly from HMA's website.

The most recent version of HMA has a slightly more tidy interface. Whereas in the past, you could alternate between three different connection modes, now, there's only a single connection area, in which a VPN tunnel is created by clicking the On/Off button. Below that, you can select your server's location, with "Lightning Fast Connection" set as default.

By default, you'll automatically be connected with the quickest available server, however, you can change this to a specific server.

Once a VPN connection has been created, the donkey changes into a different outfit. Below this, you'll also see your original IP address as well as the new IP address you're using. You can change this IP address by clicking on it, which comes in handy if you're confronted with download limits. In this way, you won't have to disconnect to reset your IP address.

We hope that the service offers better protection than its mascot's disguises do.

You can open the server list by clicking on "Location". After that, you'll be able to sort these by region, suitability for streaming or P2P, and to mark favorites by clicking on the heart symbol next to a particular server. Should a country have multiple servers, it's possible to choose among these by clicking on the arrow to the right. There, you'll be able to see if it's a real server or a virtual one.

Unfortunately, despite all of the detail, the server lists don't provide any information about their usage, which could result in poor upload and download speeds, or high pings.

Lots of criteria are provided to filter servers.

By clicking on the "More" tab in the upper right, a submenu opens containing shortcuts to connection settings, the kill switch, data traffic statistics, and a speed test. The last of these allows you to select multiple servers and compare their download speed and ping to one another. After that, you can directly connect to one of the servers.

The integrated speed test helps you find the fastest server.

Settings can be accessed by clicking on the gear in the interface's top left corner. Our favorite feature is random IP selection, which allows you to automatically change your IP address for a period of time, making tracking even more difficult. This is a handy function for added security that, unfortunately, isn't all that common among the other VPNs from our sample.

Apart from this, you can also look forward to all of the standard settings, such as auto-start and a kill switch. The latter has two modes: Classic severs your connection as soon as the VPN encounters an issue, whereas the second mode allows you to choose which apps or programs disconnect in the event of a problem. Selecting this option also creates a VPN connection whenever you open these apps, even if you haven't started HMA.

Changing VPN protocols isn't possible in the apps as these come automatically configured. You'll either have to do this manually outside of the app or download an older version of the desktop client. The desktop client also lacks split tunneling.

With HMA you can schedule automatic IP address changes.

In comparison to the sleeker clients offered by other VPN providers, HMA's efforts seem a bit stale, and on a 4K screen, faded. If looks are important to you, there are more visually appealing VPN clients out there.

Mobile App

HMA's smartphone app is extremely similar to its desktop client, most likely because the user interfaces are identical. It includes "Lightning Connect", as well as streaming servers, and favorites. The only notable absence is the P2P category. Unfortunately, favorites from your desktop client aren't synchronized with the mobile app.

HMA's mascot also greets you on your smartphone.

There are fewer settings in the mobile app than in the desktop client, however, split tunneling is offered. This allows you to designate which apps use your VPN connection and which go through your regular connection.

HMA's user-friendly apps aren't particularly impressive, but they don't have any major deficits either, particularly with regard to features. Split tunnel routing, more protocol options, and real-time server data (apart from the speed test) would make it easier to select servers. Overall though, HMA still offers a good package.

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Bedienung & Features
8.0 / 10
2.

Server Network

HMA's features aren't breathtaking, however, its server infrastructure is. HMA stands way above its competitors, offering more than 1,080 VPN servers, in 280 locations, spread across 190 countries, easily surpassing those who claim to offer "wide-reaching" networks. HMA has servers in almost every corner of the globe, even though some of these are 'virtual servers' (and noted as such).

HideMyAss promises "the biggest VPN network in the world", and delivers.

HMA has even staked its claim in regions where other VPN providers have traditionally been less active, such as Central and South America, as well as Africa, and Asia.

Numerically speaking, in terms of servers, HMA lags behind its competitors, however, its geographic 'spread' provides truly global coverage that more than compensates for this. In our mind, the geographic distribution of HMA's server network is second to none.

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Server Network
10 / 10
3.

Performance

The speed of all VPNs from our sample was tested using a server in Europe with a 1 GB/s connection. We connected to random HMA servers in the US and Germany at different times of the day to assess their performances. More information concerning our methodology can be found in our VPN speed test.

The table below shows the average results from the last 365 days, arranged in order of download and upload speed (descending):

1.
NordVPN
195.6 Mbit/s
Download
42.9 Mbit/s
Upload
2.
Surfshark
191.7 Mbit/s
Download
42.8 Mbit/s
Upload
3.
Mullvad
200.8 Mbit/s
Download
18.1 Mbit/s
Upload
4.
ExpressVPN
175.0 Mbit/s
Download
42.0 Mbit/s
Upload
5.
HideMyAss!
167.7 Mbit/s
Download
16.1 Mbit/s
Upload
6.
TorGuard
166.5 Mbit/s
Download
16.3 Mbit/s
Upload
7.
hide.me
153.9 Mbit/s
Download
27.0 Mbit/s
Upload
8.
PrivateVPN
155.1 Mbit/s
Download
21.2 Mbit/s
Upload
9.
Proton VPN
154.8 Mbit/s
Download
18.8 Mbit/s
Upload
10.
IPVanish
156.4 Mbit/s
Download
15.0 Mbit/s
Upload
11.
PureVPN
113.1 Mbit/s
Download
41.4 Mbit/s
Upload
12.
TunnelBear
129.4 Mbit/s
Download
18.4 Mbit/s
Upload
13.
VPN Unlimited
109.6 Mbit/s
Download
37.6 Mbit/s
Upload
14.
ZenMate
126.3 Mbit/s
Download
18.8 Mbit/s
Upload
15.
CyberGhost
118.6 Mbit/s
Download
18.4 Mbit/s
Upload
16.
Private Internet Access
109.7 Mbit/s
Download
17.0 Mbit/s
Upload
17.
Windscribe
82.2 Mbit/s
Download
43.3 Mbit/s
Upload
18.
Hotspot Shield
79.9 Mbit/s
Download
38.8 Mbit/s
Upload
19.
VyprVPN
106.0 Mbit/s
Download
12.2 Mbit/s
Upload
20.
Perfect Privacy
99.3 Mbit/s
Download
12.7 Mbit/s
Upload

When we performed our assessment, HMA clocked a download speed of 167.7 MB/s and an upload speed of 16.1 MB/s, securing a very respectable fifth place in our ranking. This was not far off from the best providers.

The diagram below shows HMA's average speeds over the past months.

MonatDownloadUpload

Of course, there's a lot more to performance than just speed, and HMA started out decently here. While using the service for everyday needs, we experienced stable speeds, reliable connections, and no disruptions, such as more captchas than normal.

When we tested HMA for video streaming using its dedicated servers, we had problems accessing Netflix and Amazon Prime Video from abroad. At the same time, we were able to watch foreign content on Disney+ and the BBC's iPlayer.

Heading to China? You might not want to take the eccentric donkey with you since we couldn't establish any connections during testing. Better options for using a VPN in China include NordVPN, ExpressVPN, and Windscribe.

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Performance
8.0 / 10
4.

Security and Privacy

Nearly all VPN providers promise not to create any logs of their users or their browsing behavior. In most cases, the providers simply have to be taken at their word, leading to scandal when this (far too often) turns out to have not been the case. In the past, HMA couldn't break its "no logs" promise, since it didn't make one to begin with.

Happily, this changed since we last evaluated the service. As of 2021, HMA describes itself as a "No-Log VPN", owing to its 2020 passing of an independent audit performed by VerSprite.

Of course, being based in the UK remains problematic as that country has been charged by the European Court of Human Rights with engaging in illegal mass surveillance, and is part of the so-called Five Eyes intelligence-sharing agreement. HMA was legally bound to submit saved information about users and their Internet behavior to British authorities, however, since it became a "No-Logs" provider, this has become less of an issue.

When it comes to user security, we didn't find any weaknesses, as the provider passed our VPN leak tests (IPv6, DNS, and WebRTC) without issue. Connections are encrypted with AES 256, the industry standard, while HMA relies on OpenVPN as its protocol. Unfortunately, WireGuard, the cutting edge in protocols, is not supported.

HMA passed all of EXPERTE.com's leak tests.

Some features, like random IP or the app kill switch enhance the provider's security.

Although purists might scoff at HMA's earlier stance towards logs, its completion of an independent audit and accompanying "No-Logs" promise should be taken for what they are: big steps in the right direction. Major concerns should be dispelled, leaving users to feel safe entrusting their privacy to the provider.

Visit Website*
Security & Privacy
8.6 / 10
5.

Customer Support

Since VPN issues often need to be resolved quickly, live chat support (optimally 24/7) is a must for every VPN provider. HMA offers a live chat from 10 AM to 8 PM (UTC).

For less pressing matters, the standard contact form/support ticket is also available.

During testing, we were put in touch with a support staffer within a minute of entering the live chat.

In the event that you prefer to resolve technical issues on your own, the informative support center offers guides, FAQs, and a forum.

Generally speaking, we felt well taken care of thanks to the live chat, with all of our questions competently answered within a relatively short time. The only downside was that this service isn't available 24/7.

Visit Website*
Support
8.6 / 10
6.

Pricing

How much you pay for HMA depends on two factors: The length of your subscription (1, 12, or 24 months) and how many devices you would like to use simultaneously (5 or 10). Even though HMA is not one of the most affordable providers from our sample, you can still get a good deal with the 24-month plan.

36 months12 months
Monthly Price $2.99 $4.99
Contract Period (Months) 36 12
Limits
Data Volume unlimited unlimited
Number of Devices 5 5
Features
Number of Servers 1,100 1,100
Number of Countries 210 210
No Server Logs
P2P Allowed
Tor Access
Kill Switch
Protocols
OpenVPN
OpenVPN

HMA subscriptions can be paid for by credit card or PayPal. Payment by BitCoin is not possible.

If uncertain, you can test HMA for a week but will need to input your payment information before beginning your trial. The provider also offers a 30-day, money-back guarantee.

Conclusion

Review
8.6
good
Visit Website*
Server Network
10 / 10
Security & Privacy
8.6 / 10
Support
8.6 / 10
Bedienung & Features
8.0 / 10
Performance
8.0 / 10

HideMyAss impresses in many ways: Its server infrastructure is unparalleled and covers the entire globe, showing that the glaring absence of other VPN providers from certain regions is not something that needs to be accepted. Some features which HMA offers, like the automatic IP address changer, set an example that the rest of the industry should follow.

In terms of quality, HMA also does well, being one of the fastest providers we looked at. This wasn't much different when we last reviewed the service, but since then, its major shortcoming, the lack of a "No-Logs" promise, has been rectified in the best way imaginable, namely, an independent security audit.

Time has not been so kind to HMA's app though, as it now looks a bit stale compared to those offered by its competitors. We're also still waiting for split tunneling in the desktop version. Compounding this, you won't want to take the donkey on your next trip to China or ask it for help in streaming some content from abroad. In all of these areas, better options are available.

HideMyAss! VPN
HideMyAss! VPN
(86,656 )
HideMyAss' main claim to fame is its impressive server infrastructure, but the VPN also delivers solid speeds and handy features like its IP Randomizer. When it comes to streaming, however, it's not always the most reliable choice.
290 locations in 210 countries
IP Randomizer
strong performance
support with live chat
unreliable for streaming
8.6
good
Data Volume
unlimited
Devices
5
Protocols
1
Contract Period
12 - 36 months
HideMyAss! 36 months
 $2.99
monthly price
Visit Website*
30 days money-back guarantee

Customer Ratings

HMA received satisfactory to good ratings in the reviews which we examined. Its price is the most often criticized aspect of its service, whereby, the majority of users seem to be very pleased with HMA's performance.

Customer Ratings
4.1 / 5
86,656 Bewertungen
Visit Website*
We analyzed the reviews and ratings from various portals and found 86,656 ratings with an overall rating of 4.1 out of 5 .

Alternatives

If you're looking for a more modern app, we were impressed with ProtonVPN, even though their server network can't touch HMA's. On the plus side though, ProtonVPN offers a free plan with unlimited data.

Should you be more interested in a better-performing VPN, HMA finished behind our fastest and second-fastest providers, NordVPN and Surfshark. Both of these also shined in terms of performance.

Best Overall 2024
NordVPN
NordVPN
(877,857 )
NordVPN is our number one VPN because it combines speed, ease-of-use, and functionality in a slick package that's also pretty affordable.
5,500+ servers, 60 countries
excellent performance
no logs
6 devices simultaneously
affordable 2-year package
9.4
excellent
Data Volume
unlimited
Devices
6
Protocols
5
Contract Period
1 - 24 months
NordVPN 2-year plan
 $3.79
monthly price
Visit Website*
30 days money-back guarantee
ExpressVPN
ExpressVPN
(736,465 )
ExpressVPN can impress with a strong performance, a huge server network, and excellently designed applications, but this quality also comes at a higher price.
3,000+ servers
160 cities in 94 countries
reliable performance
good for streaming
secure browser extensions
9.4
excellent
Data Volume
unlimited
Devices
5
Protocols
7
Contract Period
1 - 12 months
ExpressVPN 12 Months
 $6.67
monthly price
Visit Website*
30 days money-back guarantee
Proton VPN
Proton VPN
(144,686 )
With its open source philosophy and extra security features, Proton VPN targets security-conscious VPN users. But thanks to its user-friendly interface and suitability for streaming, it's worth a look for a wide audience.
open source & external audits
2,900+ servers in 67 countries
great performance
free plan without data limit
not suitable for China
9.1
excellent
Data Volume
unlimited
Devices
1 - 10
Protocols
3
Contract Period
0 - 24 months
Proton VPN Free
 $0.00
monthly price
Visit Website*
Free forever
Surfshark VPN
Surfshark VPN
(207,223 )
Surfshark is one of the cheapest providers on the market, but it's a lot more than a great budget option: the relatively new VPN boasts strong protection, many features, and a great support with 24/7 live chat.
3,200+ servers in 100 countries
unlimited number of devices
many apps (Linux, FireTV, ...)
cheap 24-month plan
expensive monthly plan
8.8
good
Data Volume
unlimited
Devices
unlimited
Protocols
3
Contract Period
1 - 24 months
Surfshark 24 months
 $1.99
monthly price
Visit Website*
Get 83% Discount
hide.me VPN
hide.me VPN
(31,514 )
Hide.me secures its place in our top 10 with good to very good grades in all test categories. The app is filled to the brim with handy features, the performance is solid, and with 10 GB of data per month, the free tier is also worth a look.
78 locations in 49+ countries
many features, incl. split tunneling
free plan with 10 GB monthly
anonymous payment
no recent audit
8.4
good
Data Volume
10 - ∞
Devices
1 - 10
Protocols
7
Contract Period
0 - 36 months
hide.me Free
 $0.00
monthly price
Visit Website*
Free forever
Top VPN Provider 2024
Sponsored
from $3.79
per month
NordVPN
from $6.67
per month
ExpressVPN
from $0.00
per month
Proton VPN
from $1.99
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Author (German Version): Martin Gschwentner
Martin has been a freelance writer in the B2B sector for more than eight years, specializing in technical case studies for tech companies like Google Cloud. He lives in London, where he runs his own company, GSCRIBE, focusing on customer success stories and employer branding. At EXPERTE, he shares his knowledge about software and strategies that help freelancers and self-employed professionals optimize their business processes and work more efficiently.
Translation: D Bare
* Ad disclaimer: For links marked with an asterisk, EXPERTE.com may earn a commission from the provider. The commission has no influence on our editorial rating.
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