VPN Review: ZenMate

Martin Gschwentner

Zen is often equated with relaxation and simplicity, but only rarely with German tech companies. Cynics might once again smirk at the adoption of Eastern mysticism and "wisdom" for marketing purposes, however, there is definitely more to ZenMate than meets the eye. The service provides its users with peace of mind while surfing in a decluttered interface.

What Is ZenMate?

ZenMate is a Berlin-based VPN provider, owned since 2018 by Kape Technologies (London), the parent company of CyberGhost and a handful of other data security programs. Below, we explore if ZenMate allows users to profit from this infrastructure and its experience, or if the provider needs to meditate on its purpose.

Review

Review Score
3.5 / 5
04/2021
satisfactory
Visit Website
Server Network
4.0 / 5
Performance
3.7 / 5
Installation and Features
3.7 / 5
Customer Support
3.0 / 5
Security and Privacy
3.0 / 5
1.

Pros and Cons

User-friendly applications

Good speeds

No split tunneling

Unimpressive server network

Data security and privacy concerns

2.

Installation and Features

ZenMate subscribers can use the service on as many devices as they like. Alongside applications for Windows, macOS, Linux, Android, and iOS the program also offers extensions for Firefox, Opera, and Chrome.

ZenMate subscribers can connect with as many devices as they would like.

Following its acquisition by Kape Technologies, ZenMate's software received a well-needed makeover. The application's user interface was aligned to look like that of CyberGhost, another product in its parent company's portfolio. The app's main screen is arranged around a large power button that, with a single click, connects you to the best available server based on your location. The elongated interface is reminiscent of a smartphone app and has similar usability, something that the developers can be proud of.

When you click on the server location button, a drop-down menu opens that allows you to select from among your favorites or servers that are configured for streaming.

ZenMate's app is eye-catching.

If you want to select from the complete list of servers, you'll need to click on "More Servers" from the server drop-down menu. Here, you can scroll through an alphabetically sorted list of servers, or use the search function. Should you be looking for a particular kind of server (for streaming or torrents), you can also select from the categories on the left side of the interface. Within the server list, you can see information about the distance to servers, their usage, and mark them as favorites.

In the server menu, you'll be able to see distance, usage statistics, and mark servers as favorites.

Since ZenMate's desktop client is practically identical to that of CyberGhost, we couldn't help but compare the two. Unfortunately, ZenMate drew the shorter straw.

You'll find common VPN features, such as a kill switch, and also be able to change between protocols. With that said, users have to make do without CyberGhost's "no-spy" servers. This might be attributable to ZenMate being based in Germany, a country not exactly popular amongst privacy activists. Other features present in CyberGhost, but absent from ZenMate include the ad-blocker, no-track, and smart rules. Even when searching for a server, your options aren't as great, as it's only possible to select countries and not individual cities.

As a trade-off, the browser extension includes a few additional features: "Smart Location" offers split tunneling for websites, allowing you to define websites that will then automatically connect using a pre-selected VPN server. Alternatively, you can use the white list to define those sites for which a VPN connection should never be established.

ZenMate's browser extension includes additional features.

Mobile App

ZenMate's apps for Android and iOS are identical to its desktop clients. Here too, when connecting, you'll click on the large power button in the center. To change servers, simply open the location menu below it.

In comparison to the desktop client and to CyberGhost's mobile app, the functions available in ZenMate's mobile app are limited. For example, you cannot change VPN protocols or use split tunneling.

ZenMate's mobile app is identical to its desktop client.

Set alongside CyberGhost, ZenMate offers little that other providers don't, and lacks some features that have become standard in the industry. We're fine without an ad-blocker, but the absence of split tunneling or no-spy servers is an issue. In total, ZenMate offers a decent package, but there's a lot of room for improvement.

Score: 3.7 / 5

3.

Server Network

Things look a bit different when it comes to servers, as since our last check-in (2019), ZenMate has more than doubled the size of its network, now having a presence in 77 countries and 2,900 servers around the world. As is common, Africa and Asia aren't as well-covered in Europe or North America.

ZenMate's server network has been steadily growing over the past few years.

Despite its progress, ZenMate still can't really come near to the best in terms of its network size. Even its Kape Technologies counterpart, CyberGhost, has twice as many servers. Overall, ZenMate's network is nothing to scoff at, but it isn't particularly remarkable either.

Score: 4 / 5

4.

Performance

To assess the speed of all VPNs from our sample, we used a European-based server with a 1 GB/s connection. Random ZenMate servers in the US and Germany were connected to at different times of the day to more accurately evaluate their performances. More information concerning our methodology can be found in our VPN speed test.

The table below shows the average results from the last 365 days, arranged in order of download and upload speed (descending):

During testing, ZenMate clocked a download speed of 126.6 MB/s and an upload speed of 18.8 MB/s, entitling it to fourteenth place in our ranking, one below where it was in 2019. Nothing to write home about, but, once again, decent.

The diagram below shows ZenMate's average speeds over the past months:

We also assessed how the service handled during daily usage. For regular surfing, our connections were quickly established and without disruption. The kill switch worked reliably and we didn't have to complete annoying captchas.

Streaming

When streaming, our results were mixed: We were able to access foreign Netflix and Amazon Prime content, however, we didn't have any luck with the BBC's iPlayer or Disney+.

In terms of performance, ZenMate finally steps out from CyberGhost's shadow, owing to the connection problems we had with the latter during testing. At the end of the day though, there are VPN services that make it possible to access content from all four platforms (and more).

Score: 3.7 / 5

5.

Security and Privacy

Both the desktop and mobile versions of ZenMate use AES 256, whereas the browser extensions feature 128-bit encryption. Among protocols, OpenVPN and IKEv2 can be chosen from, however, most users will probably stick with the default settings. Unfortunately, in contrast to CyberGhost, no support is offered for WireGuard, the newest protocol.

Owing to the company being based in Germany, ZenMate can't make the same data privacy guarantees that its competitors based in Panama or the British Virgin Islands can. Germany does have relatively good data protection laws, but the country is a party to the multilateral 14 Eyes intelligence-sharing agreement. Most VPN users won't feel particularly impacted, but ZenMate's privacy policy is on weaker legal ground than those of other providers.

The program passed our VPN leak tests for IPv6, DNS, and WebRTC without difficulty. Additionally, the kill switch is always activated, whether in the desktop client or the mobile app.

ZenMate cleared all of our leak tests without issue.

ZenMate advertises a "No-Logs" policy, which is hotly debated by data privacy experts. In 2018, ProPrivacy determined that ZenMate could save connection logs without infringing upon its policy. Following Kape Technologies' takeover of the company, the privacy policy has been modified:

Since they share the same parent company, ZenMate's privacy policy generates as much concern as that of CyberGhost.

Kape Technologies (previously Crossrider) has been caught out in the past for malware infections and other dubious practices. Maybe the sins of yesteryear have been atoned for, but having such a questionable parent company doesn't really shed a good light on ZenMate.

On paper, we can't fault ZenMate for anything, and the provider's software did pass our leak tests without issue. Since the provider hasn't submitted to any external security audits, we're unable to shake the sinking feeling that something isn't right though.

Score: 3 / 5

6.

Customer Support

Even though the company is based in Germany, (incredibly) its support center, with FAQs and guides is only available in English. The same is true for the contact form, with ZenMate stating "Our support is provided in English owing to our international user basis."

When it comes to support, ZenMate only provides the minimum.

While other VPN providers offer live chat and email support in a number of languages, ZenMate falls a bit flat. It is somewhat frustrating that questions via the contact form are not answered with an automatic response or logged from the moment they're posed. An answer to our query came after four days, definitely making it one of the slowest services from our sample in terms of customer service response times.

Score: 3 / 5

7.

Pricing

Monthly, annual, and three-year contracts are offered. ZenMate is most expensive when used on a monthly basis, however, its three-year contract is a bargain. A current price list can be found here:

3 years1 year1 Month
Pricing
Set-up fee $0.00 $0.00 $0.00
Base price per month $1.64 $4.49 $10.99
Contract period (months) 36 12 1
Limits
Data volume unlimited unlimited unlimited
Number of Devices unlimited unlimited unlimited
Features
Number of servers 3,000 3,000 3,000
Number of countries 78 78 78
No server logs
P2P allowed
Tor access
Kill Switch
Protocols
OpenVPN
PPTP
SSTP
IKEv2
IPSec
L2TP
OpenVPN
PPTP
SSTP
IKEv2
IPSec
L2TP
OpenVPN
PPTP
SSTP
IKEv2
IPSec
L2TP

A free version of ZenMate is available as a browser extension, however, you'll only be able to select from four different servers and accept throttled speeds of 2 MB/s.

ZenMate creates personalized packages for organizations or businesses based on individual information.

Conclusion

Review Score
3.5 / 5
04/2021
satisfactory
Visit Website
Server Network
4.0 / 5
Performance
3.7 / 5
Installation and Features
3.7 / 5
Customer Support
3.0 / 5
Security and Privacy
3.0 / 5

Perhaps it's unfair of us to be as critical of ZenMate as we have been, particularly in light of it sharing the same parent company as another service from our sample, CyberGhost. At the same time, there's no denying that CyberGhost offers more features, newer protocols, and a larger network. We can objectively state that ZenMate is missing a number of CyberGhost's strengths while having all of the same weaknesses.

With regards to performance and speed, there's little to criticize. We also liked that a free version is offered and that the three-year subscription is reasonably priced. Considering how much ZenMate's network has grown since our last review, chances are good that there will be more of the same; another reason to pay attention to the provider. However, what we'd really like to see, even more than additional servers, would be an independent security audit.

ZenMate VPN Test
ZenMate VPN
(71,613)
3000+ IP addresses
78 countries
30 days money-back guarantee
Fragezeichen bei Datenschutz
Data volume
unlimited
Devices
unlimited
Protocols
6
Contract Period
1 - 36 months
ZenMate 3 years
$1.64
monthly price
Visit Website »
Review Score
3.5 / 5
satisfactory

Customer Ratings

Based on the reviews that we evaluated, ZenMate fared rather well. The company's customer support was often praised, but also frequently criticized. Some users emphasized its good performance, particularly when using streaming services.

Customer Rating
3.7 / 5
71,613 Ratings
good
We analyzed the reviews and ratings from various portals and found 71,613 ratings with an overall rating of 3.7 out of 5 .
Show sources

Alternatives

CyberGhost, which is owned by ZenMate's parent company, offers additional features such as split tunneling and a larger server network while having a nearly identical appearance. We did have some connection issues with it during testing, however.

The fastest service from our sample and our price-performance winner was NordVPN. In contrast to CyberGhost and ZenMate, NordVPN has submitted to external security audits, reinforcing its "No-Logs" guarantee.

The best alternatives to ZenMate can be found below:

Best Overall 2021
NordVPN Test
NordVPN
(728,033)
5400+ servers, 60 countries
Excellent performance
No logs
6 devices simultaneously
Inexpensive 2-year package
NordVPN combines speed, user-friendliness and functionality into a coherent overall package that is also fairly affordable.
Data volume
unlimited
Devices
6
Protocols
5
Contract Period
1 - 24 months
+3 months
Summer Deal
NordVPN 2-year plan
$3.30
monthly price
Visit Website »
30 days money-back guarantee
Best Overall
4.7 / 5
excellent
ExpressVPN Test
ExpressVPN
(404,846)
3000+ Server
160 cities in 94 countries
Excellent performance
Saves no logs
30-day money-back guarantee
ExpressVPN impresses with strong performance, a huge server network and excellently designed applications, but this quality also comes at a higher price.
Data volume
unlimited
Devices
3
Protocols
7
Contract Period
1 - 12 months
ExpressVPN 12 Months
$8.33
monthly price
Visit Website »
30 days money-back guarantee
Review Score
4.7 / 5
excellent
Surfshark VPN Test
Surfshark VPN
(79,079)
3200+ servers in 65 countries
Unlimited number of devices
Many apps (Linux, FireTV, ...)
Saves no logs
Very cheap on the 24-month plan
Surfshark is one of the cheapest providers on the market, but besides the price also impresses with strong protection, many features and a great support with 24/7 live chat.
Data volume
unlimited
Devices
unlimited
Protocols
3
Contract Period
1 - 24 months
Surfshark 24 months
$2.49
monthly price
Visit Website »
Get 83% Discount
Review Score
4.4 / 5
good
ProtonVPN Test
ProtonVPN
(30,248)
Strong focus on security
1200+ servers in 55 countries
Headquarters in Switzerland
Solid performance
Open Source & external audits
Data volume
unlimited
Devices
1 - 10
Protocols
3
Contract Period
0 - 24 months
ProtonVPN Free
$0.00
monthly price
Visit Website »
30 days money-back guarantee
Review Score
4.3 / 5
good
HideMyAss! VPN Test
HideMyAss! VPN
(75,987)
1100+ servers
290 locations in 210 countries
7 days free trial
Excellent performance
Unreliable for streaming
Data volume
unlimited
Devices
5
Protocols
1
Contract Period
1 - 24 months
HideMyAss! 36 month
$2.99
monthly price
Visit Website »
30 days money-back guarantee
Review Score
4.3 / 5
good
Author (German Version): Martin Gschwentner
Martin Gschwentner majored in American Studies and Media Studies in Germany, the USA and France and works as a freelance editor in Paris. He is a doctoral student at the Institute for English and American Studies at the University of Paris Diderot, where he is researching the influence of money on US politics. On EXPERTE.com he writes about IT security, data protection and software for the self-employed and small businesses.
Translator & Editor: D Bare
Other languages:
Italiano Deutsch 
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