good
ESET comes with lots of customization and a few handy extra features, such as its Scheduler. Sadly, testing labs aren't unanimously convinced of the program's protective powers.
Try ESET now *
Features
9.4 / 10
Support
8.6 / 10
Configuration & Usage
8.0 / 10
Security & Performance
6.0 / 10
Antivirus

ESET Antivirus Review: Is It Secure Enough?

Last update
7. Sep 2023
Ad disclaimer: For links on this page, EXPERTE.com may earn a commission from the provider. This supports our work and has no influence on our editorial rating.

Silicon Valley, London, Shanghai, Bratislava? Of all the world's cities, few would count the last, Slovakia's capital, as an IT hub. However, it's actually home to a surprising number of antivirus pioneers who make ends meet by combatting the latest in malware.

One of these is ESET, which, while not as well-known as Norton or Kaspersky, has crafted a reputation for quality over the past few decades. Keep reading to see how well the Slovak virus hunters fare.

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per month
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What Is ESET?

ESET* is a Slovak software developer and one of the world's leading IT security specialists. The company offers antivirus programs for Windows, macOS, and Android, however, iOS is not supported.

We tested "ESET Smart Security Premium" on Windows and Android, but we'll also reference the developer's other packages and their features over the course of this review.

ESET Antivirus Review

Review
7.6
good
Visit Website*
Features
9.4 / 10
Support
8.6 / 10
Configuration & Usage
8.0 / 10
Security & Performance
6.0 / 10
  • Simple and intuitive user-interface

  • Loaded with features

  • Plenty of configuration options

  • UEFI Scanner for particularly serious threats

  • Below average testing lab results

  • Not available for iOS

  • No file shredder

1.

Installation & Usage

It only took us a minute to download and install ESET Smart Security. Apart from "Live Grid", which ESET uses to gather data about threats in real-time from around the world, there isn't much to configure during installation. On the plus side, the program doesn't load your computer with bloatware. After installation, you can decide whether you'd like to set up other tools like a password manager or parental controls.

Activate additional security tools after ESET has been installed.

Once installed, the program scans your system and creates a baseline. This is not a quick scan, but a complete analysis of all files on your computer, and can take around 45 minutes. Fortunately, this scan runs in the background, and it's possible to schedule your computer to shut down or hibernate once the process is finished.

After installation, ESET performs its first system scan.

ESET Smart Security's user interface prioritizes simplicity over showing off its range of features. This is clear on the dashboard's home screen, which only displays information about your security status, when the last update was performed, and your license's expiration date. In addition, links to a selection of important tools are also provided (the password manager, "Secure Data", and "Connected Home Monitor").

Check whether your system is safe on ESET's dashboard's home screen.

Any tool or feature can be accessed by clicking on one of the menu options off to the left. These include "Computer Scan", "Update", "Tools", "Setup", as well as "Help and support". If you can't find what you're looking for, go to "Tools" and click on "More Tools".

You can access all of ESET's features through the "Tools" menu.

Additional features and real-time protection options can be further configured under "Setup." This includes the ability to turn specific protection modes on or off.

Specify how the program should interact with your system in the "Setup" area.

Less self-assured programs might have promoted these features on the interface's home screen, making it appear cramped and overloaded. ESET's restraint is refreshing: Smart Security is intelligently designed and convenient to use.

At the same time, the home screen's space could have been utilized more efficiently, for example, by including more quick links to the software's most important features. On top of that, as we'll explore in the next section, some of ESET's tools and options are not as flexible as those offered by its competitors.

Visit Website*
Configuration & Usage
8.0 / 10
2.

Features

ESET Antivirus is available in three subscriptions, each of which offers progressively more features. These are NOD32 Antivirus, Internet Security, and Smart Security Premium.

Features included in all subscriptions

Scans are the heart of any antivirus program. ESET refrained from including a customary quick-scan feature, instead offering only a "Smart Scan" and "Custom Scan." With the latter, you can configure scans and create scan profiles. It's also possible to scan external memory storage like USB sticks or hard drives and rerun the last scan performed.

Drag and drop files directly into the scan field to check them for threats.

Scheduling scans

ESET makes scan scheduling more complicated than the other programs we assessed. Its "Scheduler" is in the "Tools" area. With this, you can run "On-Demand Scans" at a specified time. We're not sure why ESET separated this from the other scans, but finding it is worth the inconvenience. You can plan other activities like checking system startup files or launching an external application, and make them contingent upon other factors.

With ESET's scheduler you can plan scans and set how they should interact with your system.

Real-time and ransomware protection

Real-time protection can also be configured here, with options for selecting which disks or partitions should be scanned when specific conditions are met. If desired, processes can be manually exempted from the scan as well.

Basic real-time protection is offered in all subscription packages.

Ransomware protection is included in all of ESET's subscription packages. Its "Ransomware Shield" prevents viruses and other malware from taking your data hostage. Anti-phishing, which blocks deceptive websites, also comes standard with all subscription plans.

Security modules vary depending on your subscription.

Email and Internet protection

ESET's Windows software also comes with email client and web access protection modules. These give you plenty of control over what they scan and how they neutralize threats. Plenty of options are offered, with the choices easy to browse through thanks to their arrangement into convenient sub-menus. If you're not interested in tinkering, you can simply toggle modules on or off.

Adjust each security module to your specifications under advanced settings.

Another ESET feature that all subscribers can take advantage of is "Gamer Mode", which optimizes performance when applications run in full-screen (such as games or presentations). There's also the "UEFI Scanner", which checks your system for malware hiding in Windows boot files.

Internet Security subscription features

Internet Security features include the integrated ESET browser. This is great for secure banking and online payments, and also more comprehensively protects your personal data. In the advanced settings area, you can set which websites should open automatically in the secure browser and when the program should ask for permission. Automatic identification of banking websites, like with Kaspersky's browser, isn't offered.

Do business online safer with ESET's browser.

Customizable firewall and extra real-time protection features

A customizable firewall is also included. You can choose different filter modes and firewall profiles, as well as specify individual rules and guidelines. "Spam Protection" automatically identifies and deletes spam emails. "Webcam Protection" notifies you whenever programs try to access your webcam, and blocks unauthorized attempts.

Desktop anti-theft tools

ESET offers "Anti-Theft Protection" to desktop users. Typically, this is only included in mobile apps. In the ESET HOME account area, you can GPS locate any registered devices, create screen grabs, or photograph the person holding the device.

Use ESET's anti-theft features to set a trap for anyone that steals your devices.

You can also set parental controls in the ESET HOME account area, and limit your children's Internet activity.

Smart Security Premium features

The most expensive subscription option draws in users with a password manager and "Secure Data". To use the first, you'll need to activate it in your ESET account and create a master password. No stand-alone desktop app is included, so you'll have to use the tool's browser extension, which is compatible with most popular browsers. "Secure Data" allows you to encrypt folders with AES 256, even on external storage devices.

File encryption

In addition to the password manager, Smart Security Premium users can also encrypt important files or data. To do this, simply create a virtual drive or an encrypted folder on an external storage device. That way, even if your device or computer is stolen by thieves, they won't be able to access your most sensitive files.

With "Secure Data", you can safely encrypt your most important files.

One notable absentee is a data shredder, capable of permanently deleting files. The most expensive subscription is somewhat thin in terms of extras and would benefit from a VPN. Performance tuning, apart from the limited "Gamer Mode", also isn't really offered.

Mobile features

The basic ESET Mobile Security Android app is free, however, for more features, you'll need a subscription. With the freemium version, it's possible to perform and schedule manual virus scans, such as when your smartphone boots up. For anyone interested in automating their device's security, this feature will be welcome. We can't think of any other mobile apps that offer similar functionality.

Alongside real-time protection, the free version also includes anti-theft measures. In the ESET HOME account area, you can (remotely) lock your device or activate a loud siren.

For proactive anti-theft measures, you will need the app's premium version. This allows you to configure when your device should be locked, such as when a new, unknown SIM card is inserted. After this, an SMS alert will be to a linked, alternative telephone number with data about the unknown SIM (including the telephone number assigned to it). You can also GPS locate your lost device and remotely delete saved data.

An app lock is also included, making it possible to protect mobile apps with a PIN or fingerprint. You can also remotely photograph anyone who tries to use or unlock your device.

ESET's mobile app is free, however, most features are only available to paying subscribers.

Additionally, you can scan your network for threats or weaknesses, while the "Security Audit" provides an overview of which permissions installed applications have. If you'd like, you can then limit these.

ESET's mobile app is not as impressive as its desktop counterpart. This is primarily because of its cluttered interface and the inability of its features to run in the background without disrupting regular device usage. Overall though, we can't complain too much about ESET on Windows and Android.

Visit Website*
Features
9.4 / 10
3.

Security & Performance

To provide a more objective representation of ESET's technical performance, we consulted AV-Test and AV-Comparatives, each of which regularly provides separate performance and security scores for a number of antivirus solutions. ESET often features in both of their assessments.

Security

Performance

AV-Test

83% (5 / 6)

100% (6 / 6)

AV-Comparatives

33% (1 / 3)

88%

OVERALL

58%

94%

There's no consensus on ESET's security. With AV-Test, it performed below average, with 5 from 6 points. While this might sound decent, nearly every other antivirus solution from our sample was awarded 5.5 or more points in this category. ESET was even more disappointing in AV-Comparatives's real-world protection test, only blocking 98.8% of attacks. Again, this might sound good, but nearly all other services we examined did better.

Things were a bit better in terms of performance. On AV-Comparatives's performance test, ESET's excellent showing propelled it to the front of the pack, while it took maximum points from AV-Test for its speed. We can confirm this finding, as, even during a full system scan, which took around 30 minutes, we didn't notice any lag or performance issues.

Still, the poor security scores are disappointing and definitely a cause for concern.

Visit Website*
Security & Performance
6.0 / 10
4.

Support

ESET's support can be contacted through the desktop app's home screen. The knowledge base you'll be forwarded to features well-written and informative articles along with video tutorials. We were curious as to why ESET's knowledge base can only be accessed through the search bar since there isn't a table of contents. There's also a forum, which is fairly active.

ESET's help center is comprehensive.

Direct support is only offered via support tickets, and even then, you'll have to hunt around for the form. It only appears after you've clicked "No" on a series of FAQs. Should you require faster support, there's a live chat from Monday-Friday. There, our question was answered within a few minutes. Unfortunately, ESET doesn't offer a telephone hotline, however, the Slovak provider does support better than most of its competitors.

Visit Website*
Support
8.6 / 10
5.

Pricing

ESET's antivirus program is available for Windows in three subscriptions: ESET NOD32 Antivirus (no Android version), ESET Internet Security, and ESET Smart Security Premium. You can specify the number of devices (1-10) and the length of the subscription (1-3 years). The longer your subscription, the more you'll save on the monthly price.

There are other subscription options for business clients, however, the rates for these are calculated based on the organization's size.

Essential SecurityAdvanced SecurityPremium Security
Price per Year $39.99 $49.99 $59.99
Contract Period (Months) 12 12 12
Geräte
Max. Number of Devices 10 10 10
Special Protection Features
Real-time Protection
Internet Security
Email Protection
Ransomware Protection
Webcam Protection
Premium Features
Firewall
Password Manager
VPN Access
Adblocker
Cloud Backup
File Shredder
Parental Control
Performance Tuning
Mobile Features
App Lock
Location Tracking
Remote Lock
Camera Trap

Since subscription packages and features vary, the table below compares all of the providers from our sample using a template with specific conditions. We then selected the package from each provider that best fit this template. According to this, ESET is priced near our sample's average.

1.
Avast
Free
$0.00
yearly price
2.
Panda Security
Free
$0.00
yearly price
3.
AVG
Free
$0.00
yearly price
4.
Avira
Free
$0.00
yearly price
5.
Sophos
Home Free
$0.00
yearly price
6.
Malwarebytes
Free
$0.00
yearly price
7.
360 Total Security
All-In-One
$0.00
yearly price
8.
Trend Micro
Antivirus+
$19.95
yearly price
9.
Norton
Antivirus Plus
$19.99
yearly price
10.
Bitdefender
Antivirus Plus
$23.99
yearly price
11.
G Data
Antivirus
$29.95
yearly price
12.
Kaspersky
Antivirus
$29.99
yearly price
13.
McAfee
Total Protection
$39.99
yearly price
14.
ESET
Essential Security
$39.99
yearly price
15.
Surfshark
24 months
$47.76
yearly price
16.
F-Secure
Internet Security
$49.99
yearly price

You can test ESET Smart Security Premium at no cost for 30 days, and won't need to input payment information. All paid subscriptions include a 30-day, money-back guarantee.

Conclusion

Review
7.6
good
Visit Website*
Features
9.4 / 10
Support
8.6 / 10
Configuration & Usage
8.0 / 10
Security & Performance
6.0 / 10

We liked ESET's desktop application: It's mostly intuitive for amateurs and still detailed enough for tinkerers. We didn't need to search long for what we needed but could spend hours configuring the program. Plenty of features are offered, and most of the tools we looked for in an antivirus program are included, along with a few extras, like its "UEFI Scanner".

Since ESET does so much so well, its poor testing lab results are disappointing and surprising. Especially in terms of security, the program seems to be less reliable than others from our sample, preventing ESET from really competing with the best antivirus solutions out there. For those who can look past the poor identification rate for compromised files, you'll get a well-rounded program that offers lots of features and customization options.

ESET Antivirus
ESET Antivirus
(1,018,699 )
ESET comes with lots of customization and a few handy extra features, such as its Scheduler. Sadly, testing labs aren't unanimously convinced of the program's protective powers.
simple and intuitive interface
many configuration settings
extras such as UEFI scanner
mixed results in the lab
not for iOS
7.6
good
Plan
Essential Security
Devices
up to 10
Protection Features
0
Premium Features
0
ESET Essential Security
 $39.99
yearly price
Visit Website*
30 Days Free Trial

Customer Ratings

As a software developer, ESET has received largely positive reviews from its customers, with many long-term clients praising its simplicity and security. The few negative reviews, mostly on Trustpilot, criticized payment irregularities or difficulties in renewing licenses. As a result, we recommend that you pay attention to your account balance and credit card statements when canceling or renewing a subscription.

Customer Ratings
4.7 / 5
1,018,699 Bewertungen
Visit Website*
We analyzed the reviews and ratings from various portals and found 1,018,699 ratings with an overall rating of 4.7 out of 5 .

Alternatives to ESET Antivirus

Kaspersky offers a similar number of features to ESET, however, it also had issues with the testing labs. We recommended Bitdefender, the best-performing antivirus software from our sample since it offers a better overall package at a lower price.

More of the best alternatives to ESET can be found here:

Best Overall 2024
Bitdefender Antivirus
Bitdefender Antivirus
(253,731 )
Our 'best in test' antivirus program Bitdefender boasts strong security, confirmed by independent test laboratories, along with a flawless user interface and a comprehensive set of features.
flawless user interface
excellent lab results
configurable quick actions
good support with 24/7 live chat
many features
9.6
excellent
Plan
Antivirus Plus
Devices
up to 3
Protection Features
0
Premium Features
0
Bitdefender Antivirus Plus
 $23.99
yearly price
Visit Website*
Kaspersky Antivirus
Kaspersky Antivirus
(4,174,165 )
Kaspersky Internet Security is a user-friendly antivirus tool with a ton of features. However, some Western governments are currently warning against its use.
great test lab scores
a lot of features
intuitive interface
keylogging & webcam protection
some governments warn against use
9.1
excellent
Plan
Antivirus
Devices
up to 5
Protection Features
0
Premium Features
0
Kaspersky Antivirus
 $29.99
yearly price
Visit Website*
Free Trial Version
Avast Antivirus
Avast Antivirus
(7,291,633 )
Avast impresses with a great free version covering all the essentials, and a huge set of features that offer well-rounded antivirus protection and some nice extras. Scans can slightly impact performance, however.
many features
Sandbox and WiFi-Inspector
solid free version
intuitive app
scans can impact performance
8.6
good
Plan
Free
Devices
unlimited
Protection Features
0
Premium Features
0
Avast Free
 $0.00
Visit Website*
Download for Free
Norton Antivirus
Norton Antivirus
(1,853,439 )
With its robust set of features, lean applications, and a 100 % antivirus guarantee, Norton Antivirus is definitely worth a look. Sadly, the testing labs aren't unanimously impressed, and one or two features are missing.
learn, user-friendly apps
customizable child protection
100 % antivirus guarantee
no anti-theft features
mixed test lab results
8.4
good
Plan
Antivirus Plus
Devices
1
Protection Features
0
Premium Features
0
Norton Antivirus Plus
 $19.99
yearly price
Visit Website*
G Data Antivirus
G Data Antivirus
(11,249 )
G Data offers virus protection "made in Germany" with solid test lab scores, lots of customization, and great support. The user interface, however, could use a facelift.
many configuration options
great support
handy status bar
interface somewhat outdated
test lab scores "only" solid
8.4
good
Plan
Antivirus
Devices
up to 5
Protection Features
0
Premium Features
0
G Data Antivirus
from  $29.95
yearly price
Visit Website*
Top Antivirus 2024
Sponsored
from $2.00
per month
Bitdefender
from $2.50
per month
Kaspersky
from $0.00
per month
Avast
from $1.67
per month
Norton
show all
Janis von Bleichert studied business informatics at the TU Munich and computer science at the TU Berlin, Germany. He has been self-employed since 2006 and is the founder of EXPERTE.com. He writes about hosting, software and IT security.
* Ad disclaimer: For links marked with an asterisk, EXPERTE.com may earn a commission from the provider. The commission has no influence on our editorial rating.
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