Password Manager Review: LastPass

Martin Gschwentner

LastPass’s name gives a pretty clear idea as to what the password manager wants to achieve, namely, to be the last password tool you’ll ever need. The service definitely stands out thanks to its feature-laden free version and reasonably priced premium offers. At the same time, the application’s design and support leave a bit to be desired. To find out whether LastPass has the last word in terms of password managers, check out our review below!

What Is LastPass?

LastPass is a freemium password manager that saves passwords in a secure location, protecting them with a single, securely encrypted master password. LastPass is available as a browser extension for Chrome, Firefox, Edge, Opera, Safari, and Internet Explorer, as a mobile application for Android and iOS devices, and as a desktop app for macOS.

Review

Review Score
4.2 / 5
03/2019
good
Visit Website
Security
4.7 / 5
Setup
4.7 / 5
Mobile Use
4.7 / 5
Features
4.3 / 5
User Interface & Ease of Use
4.0 / 5
Support
3.0 / 5
1.

Pros and Cons

Comes with a broad array of features

Clearly focuses on the essentials

 Easy and intuitive to use

Nifty security test for all of your saved passwords

Provides multi-factor authentication compatible with many authenticator apps

Reasonably-priced premium version

Standalone desktop app only available for macOS

Occasionally lags while loading

Visually unappealing browser extensions

2.

Installation

Registering for and configuring LastPass is a walk in the park. If it's your first time using a password manager, don't worry, the program will guide you in getting started. In order to start importing your passwords, you'll need to create a master password that meets the service's minimum requirements (at least 12 characters, 1 number, 1 upper case, and 1 lower case letter; can’t be your e-mail address). Once you've settled on an appropriate password, write it down, because this will be the last password you’ll ever need to remember.

Other password managers such as Dashlane revolve around their desktop applications, however, LastPass is browser extension-based – at least for Windows and Linux users. A separate desktop app is available for macOS, however, its functionally is nothing to write him about.

When installing, LastPass will create a desktop shortcut that leads to the service's website, where you can access your password ‘vault’. You'll also be given the option to easily import saved passwords. Should you not want to install the application, you can add the browser extension on its own.

Installing LastPass is easy and straightforward. Some Windows users might be confused as to why there’s no desktop app after installing the app using the installation file, but that's just one of the service's quirks.

Score: 4.7 / 5

3.

User Interface & Ease of Use

With LastPass, your password hub is comprised of two components in the software's user interface. Within the browser extension, you’ll find your passwords, secure notes, payment methods as well as other features such as the password generator. In your vault, which is accessible via a link in the extension, you'll be able to configure more advanced settings.

Browser Extension

The less said about the design of LastPass's browser extension, the better. Extensions offered by other services are visually much more appealing, and as a result, slightly easier to navigate.

Ignoring the appearance of the extension for a moment, it should be said that all necessary functions are present, and thanks to the developer's emphasis on simplicity, you won't have to worry about clutter or being unable to find what you're looking for.

Vault

Via the ‘Open my Vault’ submenu, you can access the second LastPass component, namely, your vault.

Here, you’ll find more detailed account settings as well as other features, such as the security test, which you can use to probe your passwords for vulnerabilities.

The vault's interface is nicely arranged and intuitive to use. We were also pleasantly surprised to see that there weren't any 'lures', or features that a user might start to use, before a paywall pops up. The only feature in the vault that is reserved for premium users is ‘Emergency Access’, which we'll discuss in great detail below in the Features section.

Under account settings, you can fine-tune the software to your liking, set rules and exceptions for URLs, and add multi-factor authentication.

Overall, LastPass's user interface and experience weren't all that bad. Our biggest issue was the poorly designed browser extension, but as the old saying goes, 'don't judge a book by its cover'.

Score: 4 / 5

4.

Features

While some password managers attempt to cram as many features and add-ons into their dashboards as possible, LastPass focuses on the basics, offering pretty much everything to free and paying users alike.

Password Generator

The browser extension's password generator creates passwords in accordance with your length, character, and complexity preferences. Whenever logging into a new website, simply copy the correct password into the form, save your entry, and you'll never need to manually enter that password again!

Security Test

LastPass's security test vets the general security of your passwords, also informing you how many of them are in danger of being compromised, and which should be changed immediately. After you've seen where you're exposed, you can swap out compromised passwords. For some websites, like Facebook or Reddit, these can be altered with a single click and without closing LastPass.

For other websites, you'll need to manually change passwords on the website in question. Dashlane's password changer is a bit more user-friendly in this aspect, however, the extra steps are only really required the first time you have to change a password.

Emergency Access

This premium feature enables you to set an emergency contact for your account and give a person you trust access to your vault in case you’re not able to. Many people worry about what happens to their digital profiles following their death. To address this, LastPass provides premium users with the option of creating a digital will. Your digital legacy entails every important piece of data and your passwords. Thanks to these features, you can rest assured that your information remains safe but accessible in the event of an emergency.

In our opinion, LastPass's emphasis on basic features has paid dividends. The service doesn’t distract users with gimmicks or put up too many paywalls (just one in our experience), instead impressing with its easy-to-use tools. The free version should be more than enough for individual users. However, if you’re used to the broader array of features provided by other programs such as Dashlane, you might miss a feature or two.

Score: 4.3 / 5

5.

Security

LastPass saves passwords using AES 256-bit encryption, which, as of the time of writing, is considered to be the most secure standard of encryption publicly available. Like many of its competitors, the app’s security model is based on the Zero Knowledge Principle: Your master password is neither saved nor transferred. If LastPass doesn’t know the password and therefore has no access to your data, neither does a hacker. Your data is encrypted/decrypted on the device level before being synchronized and securely saved with LastPass.

The option to enable multi-factor authentication provides an additional layer of security.

Resetting passwords poses the biggest security vulnerability we could ascertain. Should you have lost or forgotten your master password, LastPass gives users the option to access their accounts using previously created single-use passwords. Someone with access to your computer (or wherever you've stored these single-use passwords) could take advantage of this, however, if you've lost access to your computer or laptop, you likely have bigger issues.

Overall, LastPass is very secure.

Score: 4.7 / 5

6.

Mobile Use

The LastPass app is available for iOS and Android devices. After setting up your account and signing in for the first time, you’ll need to unlock your device via email and confirm your location. After that, you’re good to go. The ability to synchronize multiple devices is reserved for premium subscribers.

The app menu is very similar to that of the browser extension, meaning that you won't need long to feel your way around it. The mobile app also comes with its own browser.

To avoid constantly having to input your master password, you can, if desired, unlock the app using your fingerprint.

Score: 4.7 / 5

7.

Support

Should you have a question for LastPass’s support team, you’re going to need to be patient. The service doesn't have a live chat, and so your only option for getting in touch is through filing a ticket in the support center. Even then, you'll have to wait a few hours, or a few days, depending on how busy the support staff is. Premium users are given priority in terms of support, however, we weren't able to assess the specifics of this.

LastPass’s support is pretty spartan when stacked against what its competitors offer, however, when considering the price (free), we can't really complain too much.

Score: 3 / 5

8.

Pricing

In addition to the free version, LastPass offers two additional packages to individual users: LastPass Premium is intended for a single user and costs $3.00 per month. LastPass Family, which can be used by up to six users, costs slightly more, at $4.00 per month.

Business plans are scaled to the size of the organization. The Teams package is suitable for groups of up to 50 people, at a monthly cost of $4.00 per user. Larger companies can take advantage of LastPass Enterprise, at a monthly fee of $6.00 per user.

LastPass is one of the cost-effective solutions on the market, especially for individual users, considering that it doesn't limit how many passwords can be saved.

FreePremiumFamilies
Price
Price per Month $0.00 $3.00 $4.00
Price per User $0.00 $0.00 $0.00
Contract Period (month) 0 12 12
Limits
Number of Users 1 1 6
Number of Passwords unlimited unlimited unlimited
Number of Devices unlimited unlimited unlimited
Features
Sync Multiple Devices
Share Passwords
Teams
Only Local Storage
Zero-Knowledge Encryption
Emergency Contacts
Two Factor Auth
Browser
Edge
Chrome
Firefox
Safari
Opera
Edge
Chrome
Firefox
Safari
Opera
Edge
Chrome
Firefox
Safari
Opera
Platforms
Cloud / SaaS
Windows
macOS
Linux
iOS
Android
Cloud / SaaS
Windows
macOS
Linux
iOS
Android
Cloud / SaaS
Windows
macOS
Linux
iOS
Android

Conclusion

LastPass certainly hasn't reinvented the wheel as far as password managers are concerned. At the same time though, it's also refreshing to see a service that doesn't rely on marketing gimmicks or flashy features to drive its subscriptions. Instead, LastPass emphasizes simplicity, providing both paying and non-paying users with fairly comparable levels of protection. For the former, the service is reasonably priced, while for the latter, the functionality on offer is definitely above average.

Review Score
4.2 / 5
03/2019
good
Visit Website
Security
4.7 / 5
Setup
4.7 / 5
Mobile Use
4.7 / 5
Features
4.3 / 5
User Interface & Ease of Use
4.0 / 5
Support
3.0 / 5

Unfortunately, LastPass doesn't have the last word in terms of support or aesthetics, as we were left unimpressed with both. At the end of the day though, limited support options or the dated-looking browser extensions have no impact on the service's functionality. If you can live with these blemishes, you'll have a solid password manager at your fingertips.

LastPass Password Manager Test
LastPass Password Manager
(251,260)
High customer satisfaction
Zero-Knowledge Encryption
Test Premium for 30 days
Good free version
Without reinventing the wheel, LastPass does almost everything you'd want a password manager to do, and comes with a free version that has almost no limitations.
Passwords
unlimited
Devices
unlimited
Users
1 - ∞
LastPass Free
$0.00
monthly price
Visit Website »
30 days free trial
Review Score
4.2 / 5
good

Customer Rating

LastPass enjoys a very good reputation among its users, as can be seen in the predominantly positive customer ratings.

Customer Rating
3.3 / 5
251,260 Ratings
satisfactory
We analyzed the reviews and ratings from various portals and found 251,260 ratings with an overall rating of 3.3 out of 5 .
Show sources

Alternatives

LastPass is a very affordable solution for easily managing your passwords that will appeal to individuals as well as owners of small businesses or organizations. Should you be on the hunt for more features, a number of alternatives are available, some of which can be seen below:

Best Overall 2021
Dashlane Password Manager Test
Dashlane Password Manager
(207,084)
High customer satisfaction
Zero-Knowledge Encryption
Dark-Web Monitoring
Premium: built-in VPN
Dashlane is the all-rounder among the password managers, which makes the administration of your logins with many features, high security and an uncomplicated handling a minor matter.
Passwords
50 - ∞
Devices
1 - ∞
Users
1 - ∞
Dashlane Free
$0.00
monthly price
Visit Website »
Try for free
Best Overall
4.6 / 5
excellent
Best Value for Money
Sticky Password Test
Sticky Password
(7,790)
Offline Sync possible
Fingerprint Scan
Easy setup
Good feature set
If you're not misled by the old-fashioned interface, Sticky Password is an intuitive and secure password manager that comes with great extras and covers everything important.
Passwords
unlimited
Devices
1 - ∞
Users
1 - ∞
85%
Work From Home Sale
Sticky Password Free
$0.00
monthly price
Visit Website »
Get 85% discount
Review Score
4.3 / 5
good
Avira Password Manager Test
Avira Password Manager
(69,198)
good free version without limits
simple and intuitive applications
excellent security
comparably few features
The Avira Password Manager convinces with intuitive handling, high security standards and a reliable autofill function, even if a few popular features are missing.
Passwords
unlimited
Devices
unlimited
Users
1 User
Avira Free
$0.00
monthly price
Visit Website »
Review Score
4.3 / 5
good

How We Test

LastPass's browser extensions were tested in Google Chrome and Microsoft Edge, while the mobile application was assessed on an Android device (version 8.1.0).

Author (German Version): Martin Gschwentner
Martin Gschwentner majored in American Studies and Media Studies in Germany, the USA and France and works as a freelance editor in Paris. He is a doctoral student at the Institute for English and American Studies at the University of Paris Diderot, where he is researching the influence of money on US politics. On EXPERTE.com he writes about IT security, data protection and software for the self-employed and small businesses.
English Translator & Editor: Brendan Philipp
Other languages:
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