Password Manager Review: 1Password

Martin Gschwentner

One password to rule them all. Sounds a little bit like Lord of the Rings, doesn't it? In the digital realm, you won't have to worry about Orcs, Sauron, or Gollum, but unnamed rogues who will attempt to steal your data and identity can be just as aggressive and dangerous. To protect against these threats, 1Password takes care of securing and encrypting all of your passwords and sensitive data. All you have to do is remember a single master password. In this review, we'll let you know whether 1Password lives up to its name, or if you'd better look for safety elsewhere.

What Is 1Password?

1Password is a password manager developed by AgileBits that was originally available only for macOS. Now, the app can also be used by Windows, iOS, and Android users, however, the macOS version is still the most feature-packed. Like Keeper, 1Password doesn't offer a free or trial version, however, if you approach managing your passwords like an investment, we're fairly confident that you won't be disappointed considering the quality of 1Password's product and its broad array of nifty features.

Review

Review Score
4.2 / 5
04/2019
good
Visit Website
Features
4.7 / 5
Security
4.7 / 5
User Interface & Ease of Use
4.3 / 5
Support
4.0 / 5
Setup
4.0 / 5
Mobile Use
3.7 / 5
1.

Pros and Cons

Wide selection of features

Provides a high degree of security

Includes a convenient travel mode

Has an excellent autofill feature that is compatible with mobile apps

No free version offered

Doesn't have an automatic password changer

Chat support is only available to business users

Not intuitive to use

2.

Installation

Each step of installing 1Password seems to be well-thought-out, with useful explanations provided throughout. The software's graphic design is visually appealing, and we had the feeling that the app anticipated every possible question a user might have. That facilitates the entire installation process, however, despite all that, it's still a bit trickier to set up than its competitors are, but more on that below.

After signing up, it becomes clear pretty quickly that 1Password's name isn't all that accurate. You'll actually need to keep track of two passwords, the other being, the so-called "Secret Key" which is used to enable 1Password on other devices. Follow the service's instructions and don't lose the "Secret Key"!

After registration is complete and you've saved the "Secret Key", the service's tutorial will suggest that you install 1Password's desktop and mobile apps. If you do so, you'll need the "Secret Key".

Should you be switching from another password manager to 1Password, you can import all of your saved data. 1Password supports imports from some of the more popular applications like Dashlane and LastPass.

As mentioned above, it's necessary to install 1Password's browser extension separately. We felt that the service could have been a bit more transparent here and explained to its users how its software works, to prevent its users from getting confused.

You can either install the service's browser extension and the desktop app (which will work together), or you can opt for 1Password X which is a sort of all-encompassing solution that provides an entirely browser-based experience.

At first glance, 1Password made a good impression, however, looks were slightly deceiving and installation turned out to be far more complicated than we had anticipated owing to the different versions (desktop app/browser extension combo or 1Password X).

Score: 4 / 5

3.

User Interface & Ease of Use

As we mentioned in the last section, when it comes to managing your passwords with 1Password, you're given two options: You can either use 1Password's desktop app in combination with its browser extension or opt for the browser-based 1Password X. In this section, we'll discuss both.

Desktop App

The desktop app seems to focus on showing off how many features 1Password has on offer. As a result, the three-part division of the interface's window can leave you feeling that your screen is a bit cramped. However, if you like constantly having a wide selection of features and tools at your fingertips, you won't be disappointed with what 1Password has to offer.

1Password's security hub is located in the "Watchtower". Here, you'll be given a comprehensive overview of your passwords and informed about whether any further action is needed on your part. The convenient reminder feature also notifies you when documents like your passport or driver's license are about to expire.

It's possible to create as many vaults as you like, securing each with an individual password. As a result, users can create multiple profiles for all sorts of purposes.

You can add items to your vault by clicking the "Plus" button. Probably, you'll use this most to save login data and passwords, however, it also comes in handy for securing payment methods, IDs, software licenses, Wi-Fi routers information, and even your sensitive pictures, such as those of your driver's license or passport. It's possible to assign tags to any item, as well as a customizable icon or image.

In the upper menu bar, you can access settings, check for updates, or customize the app's appearance.

Browser Extension

The browser extension should be seen as the long arm of the desktop app, providing ready access to important information which you have saved in your vault(s). With that said, for most adjustments or modifications, the extension will forward you to the desktop app.

Last, but not least, you'll also find the password generator in the browser extension, which is useful for creating secure passwords.

1Password X

Should you not want to use the desktop/browser extension combo, you can try out 1Password X, which is a more streamlined, browser-based version of the service.

1Password X provides users with access to the most important Watchtower features, but not the more advanced settings that can be found in the desktop app. With that said, 1Password X is a lot more intuitive to use.

Should you want to do anything that 1Password X can't, you'll be forwarded to the service's website, which is organized similarly to the desktop application.

Overall, 1Password is a bit confusing to use, with most other services we reviewed being far more straightforward. If you like keeping things simple, we recommend 1Password X, which has all of the basic features expected from a password manager.

Score: 4.3 / 5

4.

Features

1Password comes packed with features. Because there's no free version, you won't have to worry about password limits or running into too many paywalls.

Watchtower

The Watchtower is your security dashboard, providing a comprehensive overview of the general security of your passwords and alerting you about any problems which come up. You won't find a handy password changing tool like the one Dashlane offers, and instead, will have to manually change compromised passwords.

Password Generator

Like most password managers, 1Password comes with a password generator. However, 1Password's solution is unique, not only because you can adjust the symbols and numbers settings, but also because you can set up passphrases. For now, this feature is limited to English words.

Travel Mode

Should you want to give your data an added layer of security when travelling for work or pleasure, you can easily configure which vaults are available on which of your devices using 1Password's Travel Mode.

1Password serves up a bounty of useful features, far surpassing what its competitors bring to the table. In addition, the ability to select from the desktop app/browser extension combo and 1Password X means that users actually have two separate options for how they want to save their data.

Score: 4.7 / 5

5.

Security

Like most password managers, 1Password offers its users the option to add two-factor authentication to their logins, making them even more secure. 1Password is compatible with common apps like Google Authenticator and Authy.

Another area where 1Password stands out is its "Secret Key". This 128-bit key is locally created and not saved by 1Password. You'll need it for logins on new devices, but take care: If you lose it, it cannot be recovered and any data which it protects will be lost.

Another advantage 1Password offers its users is the ability to choose whether they want to secure their data on US, Canadian, or European servers.

Score: 4.7 / 5

6.

Mobile Use

The 1Password app is available for Android and iOS. Because the app was initially created for macOS, some of the features for Android are not as developed, however, this doesn't mean that the Android version is bad, just not as good as the iOS one.

Overall, the mobile app is intuitive to use and makes life a lot easier thanks to its autofill feature. Apps that support the feature will automatically log you in as soon as you input your master password.

Unfortunately, the mobile app doesn't provide a great deal of insight concerning how secure your passwords are. Other mobile apps, such as that offered by Dashlane, do a lot better in this area.

The mobile app also handles differently than 1Password's other apps. Users will need to invest a bit of time to get the hang of the app since some things, like getting all of the different apps to synchronize and work together, is slightly tricky.

Overall, the mobile app is decent, but when it comes to functionality and user experience, there's a lot of room for improvement.

Score: 3.7 / 5

7.

Support

1Password offers neither live chat nor phone support. Should you have an urgent question, you'll need to be patient and wait for an email response. Alternatively, you can try your luck on Twitter: You might get a quicker answer there.

During testing, our query was answered within a few hours. Even though our experience was nothing special, it's worth pointing out that many customers frequently praise 1Password's support in their reviews.

Score: 4 / 5

8.

Pricing

1Password offers two packages to individual users. The regular one clocks in at $2.99 a month (plus sales tax) if booked for a year. 1Password Families lets you share your account with up to five family members for $4.99 a month. Further family members can be added at a rate of $1 per user, per month.

Business users can take advantage of either a Teams subscription ($3.99 plus sales tax, per user, and per month) or the Business plan ($7.99 plus sales tax, per user, and per month). Larger organizations can request a quote for 1Password's Enterprise plan.

1Password subscribers can pay in either USD, Canadian Dollars, or Euros.

StandardFamiliesTeams
Price
Price per Month $2.99 $4.99 $0.00
Price per User $0.00 $0.00 $3.99
Contract Period (month) 12 12 12
Limits
Number of Users 1 5 unlimited
Number of Passwords unlimited unlimited unlimited
Number of Devices unlimited unlimited unlimited
Features
Sync Multiple Devices
Share Passwords
Teams
Only Local Storage
Zero-Knowledge Encryption
Emergency Contacts
Two Factor Auth
Browser
Internet Explorer
Edge
Chrome
Firefox
Safari
Opera
Internet Explorer
Edge
Chrome
Firefox
Safari
Opera
Internet Explorer
Edge
Chrome
Firefox
Safari
Opera
Platforms
Cloud / SaaS
Windows
macOS
Linux
iOS
Android
Cloud / SaaS
Windows
macOS
Linux
iOS
Android
Cloud / SaaS
Windows
macOS
Linux
iOS
Android

Conclusion

Review Score
4.2 / 5
04/2019
good
Visit Website
Features
4.7 / 5
Security
4.7 / 5
User Interface & Ease of Use
4.3 / 5
Support
4.0 / 5
Setup
4.0 / 5
Mobile Use
3.7 / 5

1Password is a powerful password manager that does a lot more than just the bare minimum. Its users benefit from an app that comes packed with features and provides a high level of security. Travel Mode and the Security Key are what really help 1Password stand out from the rest of the herd.

On the flip side, however, the service isn't always intuitive to use or operate. The different apps might cause confusion, and the mobile app is not in step with the desktop solutions. Additionally, as of the time of writing, 1Password doesn't offer a free version, but only a trial month.

1Password Password Manager Test
1Password Password Manager
(63,584)
High customer satisfaction
Zero-Knowledge Encryption
30 days free trial
No free version
1Password's password vault is filled to the brim with features and scores with extra functionality like the travel mode, but also with excellent security and solid usability.
Passwords
unlimited
Devices
unlimited
Users
1 - ∞
1Password Standard
$2.99
monthly price
Visit Website »
Free 30 days trial
Review Score
4.2 / 5
good

Customer Ratings

User reviews for 1Password are consistently positive, with the service's helpful customer support often coming in for special praise.

Customer Rating
4.3 / 5
63,584 Ratings
good
We analyzed the reviews and ratings from various portals and found 63,584 ratings with an overall rating of 4.3 out of 5 .
Show sources

Alternatives

1Password is a premium password manager that charges users for the features it offers. If you don't want to pay and you're okay with a limitation or two, we advise trying out some of the freemium solutions on offer, such as those below:

Best Overall 2021
Dashlane Password Manager Test
Dashlane Password Manager
(207,084)
High customer satisfaction
Zero-Knowledge Encryption
Dark-Web Monitoring
Premium: built-in VPN
Dashlane is the all-rounder among the password managers, which makes the administration of your logins with many features, high security and an uncomplicated handling a minor matter.
Passwords
50 - ∞
Devices
1 - ∞
Users
1 - ∞
Dashlane Free
$0.00
monthly price
Visit Website »
Try for free
Best Overall
4.6 / 5
excellent
Best Value for Money
Sticky Password Test
Sticky Password
(7,790)
Offline Sync possible
Fingerprint Scan
Easy setup
Good feature set
If you're not misled by the old-fashioned interface, Sticky Password is an intuitive and secure password manager that comes with great extras and covers everything important.
Passwords
unlimited
Devices
1 - ∞
Users
1 - ∞
85%
Work From Home Sale
Sticky Password Free
$0.00
monthly price
Visit Website »
Get 85% discount
Review Score
4.3 / 5
good
Avira Password Manager Test
Avira Password Manager
(69,198)
good free version without limits
simple and intuitive applications
excellent security
comparably few features
The Avira Password Manager convinces with intuitive handling, high security standards and a reliable autofill function, even if a few popular features are missing.
Passwords
unlimited
Devices
unlimited
Users
1 User
Avira Free
$0.00
monthly price
Visit Website »
Review Score
4.3 / 5
good

FAQs

What is 1Password?
1Password is a password manager developed by AgileBit. The software is available for Windows, MacOS, Android, and iOS. The app saves passwords, logins, credit card data, software licenses, and other sensitive information, with the user's security and privacy being the app's primary focus.

How much does 1Password cost?
In contrast to most other password managers, 1Password doesn't offer a free version of its app. Premium plans start at $2.99 per month (plus sales tax). 1Password offers special plans to families and businesses. The Family plan can be used by up to five family members and will set you back $4.99 a month. For businesses, the prices range from $3.99-7.99 per user, per month for small to medium-sized organizations. Larger enterprises can request a personalized quote.

How secure is 1Password?
1Password is considered to be highly secure. Like many other password managers, the app encrypts user data using AES 256. Thanks to the Zero Knowledge Principle, the provider doesn't have access to your passwords. You can enable two-factor authentication and add further security to your data, if needed. 1Password also comes with a few unique security features such as the "Secret Key".

How good is 1Password?
With an EXPERTE.com score of 4.2 / 5, we consider 1Password to be good. We really liked the broad array of features it comes with and its great security tools, such as Travel Mode. However, we didn't look so favorably upon the mobile version and felt that the user interface could be better arranged. What's more, 1Password doesn't offer a free version.

How We Test

1Password's desktop app was tested on a Lenovo Laptop running Windows 10. The browser extension was evaluated in Google Chrome and Microsoft Edge. The mobile application was assessed on an Android device (version 8.1.0).

Editor's note from October 24, 2019: In an earlier version of this article, we reported that 1Password doesn't offer chat support. In the interim, a 1Password spokesperson has pointed out that business users do have access to a live support chat. The range of different hosting countries and available currencies was also brought to our attention by 1Password at the same time.

Author (German Version): Martin Gschwentner
Martin Gschwentner majored in American Studies and Media Studies in Germany, the USA and France and works as a freelance editor in Paris. He is a doctoral student at the Institute for English and American Studies at the University of Paris Diderot, where he is researching the influence of money on US politics. On EXPERTE.com he writes about IT security, data protection and software for the self-employed and small businesses.
English Translator & Editor: Brendan Philipp
Other languages:
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