Password Manager Review: 1Password
One password to rule them all. Sounds a little bit like Lord of the Rings, doesn't it? In the digital realm, you won't have to worry about Orcs, Sauron, or Gollum, but unnamed rogues who will attempt to steal your data and identity can be just as aggressive and dangerous. To protect against these threats, 1Password takes care of securing and encrypting all of your passwords and sensitive data. All you have to do is remember a single master password. In this review, we'll let you know whether 1Password lives up to its name, or if you'd better look for safety elsewhere.
What Is 1Password?
1Password is a password manager developed by AgileBits that was originally available only for macOS. Now, the app can also be used by Windows, iOS, and Android users, however, the macOS version is still the most feature-packed. Like Keeper, 1Password doesn't offer a free or trial version, however, if you approach managing your passwords like an investment, we're fairly confident that you won't be disappointed considering the quality of 1Password's product and its broad array of nifty features.
Pros and Cons
Wide selection of features
Provides a high degree of security
Includes a convenient travel mode
Has an excellent autofill feature that is compatible with mobile apps
No free version offered
Doesn't have an automatic password changer
Chat support is only available to business users
Not intuitive to use
Each step of installing 1Password seems to be well-thought-out, with useful explanations provided throughout. The software's graphic design is visually appealing, and we had the feeling that the app anticipated every possible question a user might have. That facilitates the entire installation process, however, despite all that, it's still a bit trickier to set up than its competitors are, but more on that below.
After signing up, it becomes clear pretty quickly that 1Password's name isn't all that accurate. You'll actually need to keep track of two passwords, the other being, the so-called "Secret Key" which is used to enable 1Password on other devices. Follow the service's instructions and don't lose the "Secret Key"!
After registration is complete and you've saved the "Secret Key", the service's tutorial will suggest that you install 1Password's desktop and mobile apps. If you do so, you'll need the "Secret Key".
As mentioned above, it's necessary to install 1Password's browser extension separately. We felt that the service could have been a bit more transparent here and explained to its users how its software works, to prevent its users from getting confused.
You can either install the service's browser extension and the desktop app (which will work together), or you can opt for 1Password X which is a sort of all-encompassing solution that provides an entirely browser-based experience.
At first glance, 1Password made a good impression, however, looks were slightly deceiving and installation turned out to be far more complicated than we had anticipated owing to the different versions (desktop app/browser extension combo or 1Password X).
Score: 4 / 5
User Interface & Ease of Use
As we mentioned in the last section, when it comes to managing your passwords with 1Password, you're given two options: You can either use 1Password's desktop app in combination with its browser extension or opt for the browser-based 1Password X. In this section, we'll discuss both.
The desktop app seems to focus on showing off how many features 1Password has on offer. As a result, the three-part division of the interface's window can leave you feeling that your screen is a bit cramped. However, if you like constantly having a wide selection of features and tools at your fingertips, you won't be disappointed with what 1Password has to offer.
1Password's security hub is located in the "Watchtower". Here, you'll be given a comprehensive overview of your passwords and informed about whether any further action is needed on your part. The convenient reminder feature also notifies you when documents like your passport or driver's license are about to expire.
It's possible to create as many vaults as you like, securing each with an individual password. As a result, users can create multiple profiles for all sorts of purposes.
You can add items to your vault by clicking the "Plus" button. Probably, you'll use this most to save login data and passwords, however, it also comes in handy for securing payment methods, IDs, software licenses, Wi-Fi routers information, and even your sensitive pictures, such as those of your driver's license or passport. It's possible to assign tags to any item, as well as a customizable icon or image.
In the upper menu bar, you can access settings, check for updates, or customize the app's appearance.
The browser extension should be seen as the long arm of the desktop app, providing ready access to important information which you have saved in your vault(s). With that said, for most adjustments or modifications, the extension will forward you to the desktop app.
Last, but not least, you'll also find the password generator in the browser extension, which is useful for creating secure passwords.
Should you not want to use the desktop/browser extension combo, you can try out 1Password X, which is a more streamlined, browser-based version of the service.
1Password X provides users with access to the most important Watchtower features, but not the more advanced settings that can be found in the desktop app. With that said, 1Password X is a lot more intuitive to use.
Should you want to do anything that 1Password X can't, you'll be forwarded to the service's website, which is organized similarly to the desktop application.
Overall, 1Password is a bit confusing to use, with most other services we reviewed being far more straightforward. If you like keeping things simple, we recommend 1Password X, which has all of the basic features expected from a password manager.
Score: 4.3 / 5
1Password comes packed with features. Because there's no free version, you won't have to worry about password limits or running into too many paywalls.
The Watchtower is your security dashboard, providing a comprehensive overview of the general security of your passwords and alerting you about any problems which come up. You won't find a handy password changing tool like the one Dashlane offers, and instead, will have to manually change compromised passwords.
Like most password managers, 1Password comes with a password generator. However, 1Password's solution is unique, not only because you can adjust the symbols and numbers settings, but also because you can set up passphrases. For now, this feature is limited to English words.
Should you want to give your data an added layer of security when travelling for work or pleasure, you can easily configure which vaults are available on which of your devices using 1Password's Travel Mode.
1Password serves up a bounty of useful features, far surpassing what its competitors bring to the table. In addition, the ability to select from the desktop app/browser extension combo and 1Password X means that users actually have two separate options for how they want to save their data.
Score: 4.7 / 5
Like most password managers, 1Password offers its users the option to add two-factor authentication to their logins, making them even more secure. 1Password is compatible with common apps like Google Authenticator and Authy.
Another area where 1Password stands out is its "Secret Key". This 128-bit key is locally created and not saved by 1Password. You'll need it for logins on new devices, but take care: If you lose it, it cannot be recovered and any data which it protects will be lost.
Another advantage 1Password offers its users is the ability to choose whether they want to secure their data on US, Canadian, or European servers.
Score: 4.7 / 5
The 1Password app is available for Android and iOS. Because the app was initially created for macOS, some of the features for Android are not as developed, however, this doesn't mean that the Android version is bad, just not as good as the iOS one.
Overall, the mobile app is intuitive to use and makes life a lot easier thanks to its autofill feature. Apps that support the feature will automatically log you in as soon as you input your master password.
Unfortunately, the mobile app doesn't provide a great deal of insight concerning how secure your passwords are. Other mobile apps, such as that offered by Dashlane, do a lot better in this area.
The mobile app also handles differently than 1Password's other apps. Users will need to invest a bit of time to get the hang of the app since some things, like getting all of the different apps to synchronize and work together, is slightly tricky.
Overall, the mobile app is decent, but when it comes to functionality and user experience, there's a lot of room for improvement.
Score: 3.7 / 5
1Password offers neither live chat nor phone support. Should you have an urgent question, you'll need to be patient and wait for an email response. Alternatively, you can try your luck on Twitter: You might get a quicker answer there.
During testing, our query was answered within a few hours. Even though our experience was nothing special, it's worth pointing out that many customers frequently praise 1Password's support in their reviews.
Score: 4 / 5
1Password offers two packages to individual users. The regular one clocks in at $2.99 a month (plus sales tax) if booked for a year. 1Password Families lets you share your account with up to five family members for $4.99 a month. Further family members can be added at a rate of $1 per user, per month.
Business users can take advantage of either a Teams subscription ($3.99 plus sales tax, per user, and per month) or the Business plan ($7.99 plus sales tax, per user, and per month). Larger organizations can request a quote for 1Password's Enterprise plan.
1Password subscribers can pay in either USD, Canadian Dollars, or Euros.
|Price per Month||$2.99||$4.99||$0.00|
|Price per User||$0.00||$0.00||$3.99|
|Contract Period (month)||12||12||12|
|Number of Users||1||5||unlimited|
|Number of Passwords||unlimited||unlimited||unlimited|
|Number of Devices||unlimited||unlimited||unlimited|
|Sync Multiple Devices|
|Only Local Storage|
|Two Factor Auth|
Cloud / SaaS
Cloud / SaaS
Cloud / SaaS
1Password is a powerful password manager that does a lot more than just the bare minimum. Its users benefit from an app that comes packed with features and provides a high level of security. Travel Mode and the Security Key are what really help 1Password stand out from the rest of the herd.
On the flip side, however, the service isn't always intuitive to use or operate. The different apps might cause confusion, and the mobile app is not in step with the desktop solutions. Additionally, as of the time of writing, 1Password doesn't offer a free version, but only a trial month.
User reviews for 1Password are consistently positive, with the service's helpful customer support often coming in for special praise.
1Password is a premium password manager that charges users for the features it offers. If you don't want to pay and you're okay with a limitation or two, we advise trying out some of the freemium solutions on offer, such as those below:
What is 1Password?
1Password is a password manager developed by AgileBit. The software is available for Windows, MacOS, Android, and iOS. The app saves passwords, logins, credit card data, software licenses, and other sensitive information, with the user's security and privacy being the app's primary focus.
How much does 1Password cost?
In contrast to most other password managers, 1Password doesn't offer a free version of its app. Premium plans start at $2.99 per month (plus sales tax). 1Password offers special plans to families and businesses. The Family plan can be used by up to five family members and will set you back $4.99 a month. For businesses, the prices range from $3.99-7.99 per user, per month for small to medium-sized organizations. Larger enterprises can request a personalized quote.
How secure is 1Password?
1Password is considered to be highly secure. Like many other password managers, the app encrypts user data using AES 256. Thanks to the Zero Knowledge Principle, the provider doesn't have access to your passwords. You can enable two-factor authentication and add further security to your data, if needed. 1Password also comes with a few unique security features such as the "Secret Key".
How good is 1Password?
With an EXPERTE.com score of 4.2 / 5, we consider 1Password to be good. We really liked the broad array of features it comes with and its great security tools, such as Travel Mode. However, we didn't look so favorably upon the mobile version and felt that the user interface could be better arranged. What's more, 1Password doesn't offer a free version.
How We Test
1Password's desktop app was tested on a Lenovo Laptop running Windows 10. The browser extension was evaluated in Google Chrome and Microsoft Edge. The mobile application was assessed on an Android device (version 8.1.0).
Editor's note from October 24, 2019: In an earlier version of this article, we reported that 1Password doesn't offer chat support. In the interim, a 1Password spokesperson has pointed out that business users do have access to a live support chat. The range of different hosting countries and available currencies was also brought to our attention by 1Password at the same time.