Password Manager Review: 1Password

One password to rule them all: But instead of binding them in the darkness, 1Password wants to bring light to the dark powers of uncountable logins and bind your data for all eternity. Encrypted, of course.

What is 1Password?

1Password is a password manager developed by AgileBits that, originally, was only available for Mac. Now, the app can be used on Windows, iOS, and Android, but in terms of features, the Mac version still is the best. Unlike other providers of password managers, 1Password doesn't offer a free version; therefore, the app's customer base is smaller from the get-go. If you see your password manager as an investment, you'll be happy with 1Password's solid password manager and its broad array of handy features.

Review

Review Score
4.2 / 5
04/2019
good
Visit Website
Features
4.7 / 5
Security
4.7 / 5
User Interface & Ease of Use
4.3 / 5
Support
4.0 / 5
Setup
4.0 / 5
Mobile Use
3.7 / 5
1.

Pros and Cons

broad array of features

high level of security

convenient travel mode

great autofill feature that works with mobile apps as well

no free version available

no automatic password changer

chat support only available to business users

using it doesn't always come intuitively

2.

Installation

Installing 1Password is a well-thought-out process; every step is explained in simple terms. The software's graphic design is pleasant to look at, and it seems as if the app anticipates every question a user might have. That makes the installing process a whole lot easier, which isn't to say that it's a walk in the park entirely.

After signing up, it becomes clear that 1Password's name isn't quite truthful – but "2Passwords" just doesn't have the right ring to it. You'll be given a so-called "Secret Key" which you'll need to unlock 1Password on other devices. Follow the instructions and don't ever lose that second password.

After the sign-in process is complete and Secret Key is saved, the tutorial will suggest that you install 1Password's desktop and mobile apps. And for that you'll need the Secret Key.

If you're switching from one password manager to 1Password, you can import all your password data. This option supports some of the more popular applications like Dashlane or LastPass.

As we mentioned earlier, the browser extensions have to be installed separately. 1Password could have been more consequent and explain the mechanics of its own software from the start, so users don't get confused.

1Password's browser applications are handled this way: You can either install a simple browser extension that works in unison with your desktop app, or you forego the desktop version and install 1Password X which makes managing your passwords a wholly browser-based experience.

At first glance and during the first steps of the set-up, 1Password makes a solid impression. But, in the end, installing it proves to be more complex than other password managers.

Score: 4 / 5

3.

User Interface & Ease of Use

When it comes to managing your passwords with 1Password, you're given two choices: You can either use 1Password's desktop app in combination with its browser extensions or replace the desktop application with the browser-based 1Password X.

Desktop App

The desktop app is here to tell you that 1Password is full to the brim with features. The constant vertical three-way division of the window makes your desktop feel a bit overloaded and the perpetual stream of information might overwhelm you, but if you like having many features at your fingertips, you'll have fun with what 1Password has to offer.

You can find 1Password's security hub in your Watchtower. It offers a comprehensive overview of your passwords and whether they require action. The convenient reminder feature lets you know when documents like your passport or driver's license are about to expire.

You can create as many Vaults as you like and secure them with their individual passwords. This enables you to create multiple profiles for multiple purposes.

You can add items in your Vault by using the "Plus" button. This is where you'll mostly save login data and passwords, but you can also deposit payment methods, IDs, software licenses, Wi-Fi routers, and even your hunting license. Every item can be given tags and a freely selectable icon or image.

The upper menu bar unsurprisingly gives you access to your settings where you can conveniently search for updates and adjust the looks and feel of your app.

Browser Extension

The browser extension is the...well, extension...of the desktop app. It gives you access to important information saved in your Vault. But for most adjustments, it'll just direct you to the desktop app.

Within the extension, you'll also find the password generator with which you can create secure passwords.

1Password X

Last but not least, there's the slimmed-down browser version of 1Password, 1Password X, with which you can totally forego installing the desktop app. This alternative lets you do all of your password management within your browser.

The browser app will give you access to the most important Watchtower features but not the more detailed settings that can be found in the desktop app. Using it, however, comes a lot more intuitively.

If you want to make adjustments that can't be done with the browser app, you'll be directed to 1Password's website which is set up similarly to the desktop application.

Overall, using 1Password is a tad confusing; other apps are a lot more straightforward. If you like things to be less complicated, you'll like 1Password X. It has all the everyday features a password manager should have.

Score: 4.3 / 5

4.

Features

1Password is packed with features. Because there's no free version, you won't be bothered by a maximum number of passwords or other limitations.

Watchtower

The Watchtower is your security dashboard. It gives you a comprehensive overview of the general security of your passwords and brings problems to your attention. There's no handy password changing tool like the one Dashlane has which means that compromised passwords have to be changed manually.

Password Generator

Just like any other good password manager, 1Password comes with a password generator. This one is special because not only can you tweak the symbols and numbers settings, you can also set up pass phrases. For now, this only works with English words.

Travel Mode

If you want your data to be extra safe on trips and travels, business or pleasure, you can easily determine which Vaults are available on which devices. This is made possible by 1Password's Travel Mode.

1Password brings a convincing package of useful features to the table that would make other password managers green with envy. Plus, users get to choose between the more complex desktop app and the browser extension or the simpler browser app 1Password X.

Score: 4.7 / 5

5.

Security

Of course you can add two-factor authentication to your logins and make them even more secure. 1Password supports common apps like Google Authenticator and Authy.

The thing that makes 1Password stand out from other providers is its additional security mechanism, the Secret Key. Said key is locally created rather than saved by 1Password. The 128-bit Key is needed for logins on new devices and cannot be recovered if lost.

Another advantage 1Password offers its users is the ability to choose whether they want to secure their data on American, Canadian or European servers.

Score: 4.7 / 5

6.

Mobile Use

The 1Password app is available for Android and iOS. Because the app was initially created for Apple systems, some features of its Android counterpart lag a bit behind. But that doesn't mean they're neglected by 1Password's developers.

Overall, the app is intuitive to use and makes your life a whole lot easier with its autofill feature. Apps that support the feature will automatically log you in as soon as you type in your master password.

Unfortunately, the app doesn't tell you anything about the security of your passwords or whether you can upgrade a password's integrity. Other mobile apps such as Dashlane's offer a lot more.

Using it is not same as using the rest of the 1Password suite; users have to spend quite some time to get to know the app. Getting the individual 1Password components to work together proves to be tricky – a reoccurring problem.

Overall, the app is solid, but when it comes to functionality and user experience, there's a lot of room for improvement.

Score: 3.7 / 5

7.

Support

1Password offers neither live chat support nor phone support. If you've got an urgent question for them, you'll have to be patient and wait for a response to arrive in your e-mail inbox (or try your luck on Twitter. You might get a quick answer there).

When testing the app, we received the answer to our question within a few hours. Customers often praise 1Password's support in their reviews.

Score: 4 / 5

8.

Pricing

1Password offers two packages to private users. The regular one clocks in at $2.99 a month (plus sales tax) if you get a yearly subscription. 1Password Families lets you share your account with up to five family members at $4.99 a month. Adding additional family members will add one US dollar to your bill per member.

Business users can use 1Password's package for smaller teams at $3.99 (plus sales tax) per user and month. Larger enterprises might be interested in the 1Password Business plan at $7.99 a month (plus sales tax). Businesses can also request a quote for 1Password's Enterprise plan.

1Password users can choose which currency they want to pay with. The company accepts US dollars, Canadian dollars and Euro.

StandardFamiliesTeams
Preise
Price per month $2.99 $4.99 $0.00
Price per User $0.00 $0.00 $3.99
Contract period (month) 12 12 12
Limits
Number of users 1 5 unlimited
Number of passwords unlimited unlimited unlimited
Number of devices unlimited unlimited unlimited
Features
Sync multiple devices
Share passwords
Teams
Only local storage
Zero-Knowledge Encryption
Emergency contacts
Two Factor Auth
Browser
Internet Explorer
Edge
Chrome
Firefox
Safari
Opera
Internet Explorer
Edge
Chrome
Firefox
Safari
Opera
Internet Explorer
Edge
Chrome
Firefox
Safari
Opera
Platforms
Cloud / SaaS
Windows
macOS
Linux
iOS
Android
Cloud / SaaS
Windows
macOS
Linux
iOS
Android
Cloud / SaaS
Windows
macOS
Linux
iOS
Android

Conclusion

Review Score
4.2 / 5
04/2019
good
Visit Website
Features
4.7 / 5
Security
4.7 / 5
User Interface & Ease of Use
4.3 / 5
Support
4.0 / 5
Setup
4.0 / 5
Mobile Use
3.7 / 5

1Password is a powerful password manager that does a lot more than just the bare minimum. Its users benefit from an app that's packed with features and offers a high level of security. Travel Mode and the Security Key are what really makes 1Password stand out from the rest.

On the flip side, however, 1Password isn't always easy and intuitive to use. The app's different versions may cause confusion, and the mobile app lags behind. Additionally, 1Password doesn't offer a free version, only a trial month.

1Password Password Manager
(41,855)
High customer satisfaction
Zero-Knowledge Encryption
30 days free trial
No free version
1Password's password vault is filled to the brim with features and scores with extra functionality like the travel mode, but also with excellent security and solid usability.
Passwords
unlimited
Devices
unlimited
Users
1 - ∞
1Password Standard
$2.99
monthly price
Visit Website
Review Score
4.2 / 5
good

Customer Ratings

User reviews for 1Passwords are consistently positive. Users praise the app's helpful customer support.

Customer Rating
4.3 / 5
41,855 Ratings
good
We analyzed the reviews and ratings from various portals and found 41,855 ratings with an overall rating of 4.3 out of 5 .
Show sources

Alternatives

1Password is a premium password manager that charges users for the features it offers. If you don't want to pay and you're okay with a limitation or two, you can pick from a variety of freemium apps and password managers that offer limited free versions.

Best Overall 2020
Dashlane Password Manager
(123,621)
High customer satisfaction
Zero-Knowledge Encryption
Dark-Web Monitoring
Premium: built-in VPN
Dashlane is the all-rounder among the password managers, which makes the administration of your logins with many features, high security and an uncomplicated handling a minor matter.
Passwords
50 - ∞
Devices
1 - ∞
Users
1 - ∞
Dashlane Free
$0.00
monthly price
Visit Website
Best Overall
4.6 / 5
excellent
Best value for money
Sticky Password
(6,058)
Offline Sync possible
Fingerprint Scan
Easy setup
Good feature set
If you're not misled by the old-fashioned interface, Sticky Password is an intuitive and secure password manager that comes with great extras and covers everything important.
Passwords
unlimited
Devices
1 - ∞
Users
1 - ∞
Sticky Password Free
$0.00
monthly price
Visit Website
Review Score
4.3 / 5
good
Avira Password Manager
(586,142)
good free version without limits
simple and intuitive applications
excellent security
comparably few features
The Avira Password Manager convinces with intuitive handling, high security standards and a reliable autofill function, even if a few popular features are missing.
Passwords
unlimited
Devices
unlimited
Users
1 User
Avira Free
$0.00
monthly price
Visit Website
Review Score
4.3 / 5
good

FAQ

What is 1Password?
1Password is a password manager developed by AgileBit. It's available for Windows, MacOS, Android, and iOS. The app saves passwords, login data, credit card information, software licenses and other sensitive information, with the user's security and privacy being the app's primary focus.

How much is 1Password?
Unlike other password managers, 1Password doesn't offer a free version of its app. Premium plans start at $2.99 per month (plus sales tax). 1Password offers special plans to families and businesses. The Family plan can be used by up to five family members and will cost you $4.99 a month ($1.00 per additional member). Larger enterprise can request an individual quote.

How secure is 1Password?
1Password is considered to be very secure. Like many other password managers, the app encrypts user data with the extremely secure AES 256-bit encryption standard. Thanks to the "Zero Knowledge" principle, the provider doesn't have access to your passwords. You can apply two-factor authentication and add a layer of security which protects your data in special circumstances such as theft. Furthermore, 1Password comes with a few unique security features like the Secret Key.

How good is 1Password?
With an EXPERTE.com score of 4.2 / 5, we consider 1Password to be good. We really like the broad array of features it comes with. The app delivers a lot more than just the bare minimum and offers great security features like its Travel Mode. However, we don't quite like the mobile version and the user interface could be better. What's more, 1Password doesn't offer a free version.

How We Test

The 1Password desktop app was tested with Windows 10 on a Lenovo Laptop. The browser extension was tested on Google Chrome and Microsoft Edge. The mobile application was tested on an Android device (version 8.1.0).

Editor's note from October 24, 2019: In an older version of this article, we said that 1Password doesn't offer chat support. A 1Password spokesperson has pointed out that business users do have access to a chat feature. The range of different hosting countries and available currencies was also brought to our attention by 1Password.

Other languages:
Deutsch 
Author (German Version): Martin Gschwentner
Martin Gschwentner majored in American Studies and Media Studies in Germany, the USA and France and works as a freelance editor in Paris. He is a doctoral student at the Institute for English and American Studies at the University of Paris Diderot, where he is researching the influence of money on US politics. On EXPERTE.com he writes about IT security, data protection and software for the self-employed and small businesses.
English Translator & Editor: Brendan Philipp