Teamwork Review 2024: The Best Client-Centric Project Management Tool?

Customers only see the final product. They're often unaware of the extensive collaboration behind it — the number of people involved, the multitude of meetings, or the drafts that were ultimately discarded. Each of these elements is crucial to the success of a project — that's where Teamwork.com comes in.

Teamwork.com is a project management platform designed for customer-centric businesses, agencies, and teams. Let's take a look at what the software is capable of and how it compares to other solutions.

Teamwork.com* is a project management platform from Ireland. Like many solutions in this space, it was born out of a need that its creators — Peter Coppinger and Dan Mackey — felt wasn't properly addressed by existing software.

Wanting a clearer overview of all their agency's projects, they developed their own solution. Impressed with their creation, they launched Teamwork Projects in 2007. Shortly after, Disney inquired about an Enterprise version, marking Teamwork.com's entry as a global player in project management. Today, the Teamwork.com platform is used by businesses worldwide, both large and small.

Getting started with Teamwork.com is quick and easy. The registration process shouldn't take more than a couple of minutes: after answering a few questions about your business and your role, you can select features that are important for your team and create your first project. You'll also be able to invite team members at this stage.

After your first login, you'll be directed to a welcome page with a "Quick Start" video, offering a brief overview of Teamwork.com's general functionality and its key features. The "Education" section provides links to help articles, the Knowledge Base, and on-demand webinars.

You can return to this welcome page anytime, as it is pinned to the navigation menu on the left.

At first glance, there's a lot happening on the Teamwork dashboard. Start by getting to know the structure and controls of the platform, as its areas and functions are logically organized.

The main menu is located off to the left. This is where you can access the different features and areas of Teamwork.com. Click on "+ Quick Add" to perform quick actions, such as creating a new task or recording time for a project.

You can customize what's pinned to the main menu for constant display. Just click on the pin icon that appears when you hover over a menu item.

Projects are at the heart of Teamwork.com. A Teamwork project includes all tasks, milestones, files, and other information related to a specific project or initiative.

There are several ways to access projects through Teamwork's dashboard. You can find them on the homepage under "My Projects" or in the navigation menu under "Projects."

To start a new project, click the "Add Project" button in one of these areas or choose the corresponding action from the "Quick Add" menu.

Projects can be created manually or from a template. There's a large selection of templates divided into various categories (e.g., marketing, IT, project management), including templates for planning advertising campaigns, editorial calendars, or agile software development.

It's also possible to assign budgets to a project and choose whether tracked time is billable.

Each of your projects is made up of different tasks, and every task must be part of a task list. Task lists allow you to divide your projects into larger sections or areas, with tasks representing the actual steps along the way.

We'll discuss tasks and how you can use them to organize your projects in more detail in the next section.

Sequences, deadlines, milestones, responsibilities: Most projects are multidimensional, and not all aspects are equally important to all participants. That's why Teamwork.com offers several views to help you look at your projects from various perspectives and based on different project management methods.

The following views are available:

Teamwork.com supports most of the standard views. Only a few are missing, such as a card view with geographic content, like those offered by ClickUp or monday.com, or the gallery view provided by Notion and Airtable.

Here's a comparison of the views on Teamwork.com:

Teamwork.com also offers a smartphone app for managing projects on the go. Since the web app is fairly complex, Teamwork decided to simplify its mobile version.

And they've done a good job of it: You can view and edit your projects in various views and keep upcoming appointments in sight with a calendar view. The "My Work" section lists all upcoming tasks across projects.

The app is best-suited for quickly checking the status of projects and the tasks assigned to you. You can also create new projects, events, tasks, and more, but those are much easier to set up on the desktop. Some features, like forms and chats, are unavailable in the mobile app.

Overall, Teamwork.com might not be the most intuitive or beginner-friendly platform out there, but given its complexity, the user interface does a reasonably good job of keeping things organized.

A few other project management platforms, like Asana or monday.com, manage to offer a similar range of functions in an interface that's a bit more accessible and less cluttered.

Each Teamwork project is comprised of multiple tasks. Each task represents a specific activity that needs to be completed throughout the project's duration.

Just as with projects, there are multiple ways to add a new task. You can use the quick action button, assigning the task to both a project and a task list, or you can directly create the task within a project in the appropriate view.

Tasks can be assigned to one or more team members and given start and due dates. Alternatively, you can leave these fields blank, allowing any team member to complete a task at any time.

There are also multiple ways to edit tasks. Clicking on a task opens a detailed menu where you can modify different task attributes. Here, for instance, you can:

and more. The capabilities are extensive right out of the box.

You can also manually add fields that are not displayed by default. To do this, switch to the table view and customize the task attributes by adding new columns.

Unfortunately, compared to other solutions, Teamwork's range of custom fields is limited. Standard options such as text, number, checkbox, and date are included, but more advanced ones (forms, ratings, relationships, etc.) are not.

Other project management platforms like Airtable, monday.com, Notion, and ClickUp, offer much greater versatility, as you can see from our comparison table:

For complex projects involving multiple participants, you might want to break down tasks into smaller steps and/or relate them to each other. Teamwork.com offers several ways to further contextualize and divide tasks.

For instance, you can break your projects down into subtasks, which in turn can be broken down into further subtasks, and so on.

Subtasks can be created in various ways. The easiest is in the list view, where you can reveal subtasks and click on "Add subtask". You can also transform existing tasks into subtasks using drag-and-drop.

Beyond that, you can relate your tasks and subtasks with dependencies. Specifically, you can set whether certain tasks or subtasks are blocked by or waiting on other tasks or subtasks.

Use milestones to divide your projects into phases to better plan and keep track of the most critical goals and events.

Milestones can be created in the Milestone view. Each milestone has a due date and an assigned individual. You can also attach one or more task lists to milestones to monitor progress toward completion.

Other tools, like ClickUp and Asana, allow for setting overarching objectives beyond project milestones, such as specific sales figures for a quarter. Teamwork.com doesn't have a built-in feature for this, but you can still craft such functionality using the available tools.

Apart from that, Teamwork.com has considered all the essentials:

Teamwork.com offers numerous ways to personalize projects and tasks, providing different perspectives and creating workflows with subtasks and dependencies

The main drawback is that the selection of custom fields is somewhat smaller compared to competitors. Still, even with what's available, it's possible to customize task settings to a significant degree.

As the name suggests, collaboration is central to Teamwork.com. Accordingly, its collaboration features are more pronounced compared to some other project management tools.

First, you need to invite your colleagues to your Teamwork.com account. Click on "People" in the sidebar menu, and then on the blue "+ Invite users" button to add users or contacts.

Here, you can click on "Invite Users" at the top right to send invitations to your contacts' email addresses. You also have the option to add users (or contacts) without immediately inviting them. The difference is:

There are essentially three user types on Teamwork.com:

It's worth mentioning that Teamwork is more than just Teamwork.com: Besides the main platform, Teamwork offers a few additional products to facilitate digital collaboration.

Even sticking to the basic features of the regular platform, the collaboration features are solid. You can assign tasks to people and leave comments. Moreover, each project includes a few practical tabs for team interaction:

For more immediate interaction and collaboration with your team members, you can use other Teamwork products. These are seamlessly integrated into the Teamwork dashboard but require an extra cost per user.

Specifically, there are three solutions:

Although these additional features are developed by Teamwork, they're essentially paid integrations.

Here's how Teamwork.com's collaborative features stack up against the competition:

Teamwork.com offers everything you need to collaborate with colleagues and clients. If you decide to purchase a subscription for one of its other products, you might be able to handle your communications in Teamwork's environment.

Still, you'll need to purchase these extras and likely, have to pay more for them than you would for other solutions that offer the same functionality.

Teamwork.com certainly can't be accused of lacking features as we've only scratched the figurative surface. Here are some of the most important ones we haven't mentioned yet:

Forms help gather important information, feedback, and other data from colleagues, collaborators, and clients.

You can attach forms to projects. To create a new form, click on the project you'd like to add it to, and then go to the Forms tab (it might be under "More...").

Every form can be customized with different questions which you'll drag and drop into the form's interface. All important fields - text, email addresses, multi-select, attachments, checkboxes, and more, are supported.

You can modify a form's appearance by adding a logo or custom image and background color scheme.

Any field can be marked as required, and you can add description boxes where users provide additional information. Teamwork.com covered all of the bases.

Once you've published your form, you can send it via link or embed it onto a website. Completed answers are automatically converted into tasks, allowing you to evaluate and use the accompanying data.

While on the subject of evaluating data, Teamwork.com does well when it comes to statistics and reporting features. You can generate a wide variety of different charts and reports both for individual projects and all of your undertakings.

These features are spread out across Teamwork's interface. In a project's dashboard tab, you can view a project report by clicking on the option in the lower left ("View project report").

This provides an overview of all aspects and tasks within a particular project.

However, there are many other types of reports that you can view in different project tabs and export if desired. In the Table view, click on the three-dot menu to see a task list report and a Gantt chart export; in the Time tab, you can filter and export time logs for your project and tasks.

There's a huge selection of reports and each can be extensively customized and adapted to your needs.

Thanks to its emphasis on customer-centric project work, Teamwork.com also does very well when it comes to managing time and budgetary aspects.

We'll start with time tracking: It's possible to manually or automatically log time worked on a project by clicking the "Play" button within a task. You can access the timer through the sidebar menu ("Time").

It's possible to add tags and a description to entries to provide a precise overview of how much time was used for what. Workers can review their timesheets to make the most efficient use of their time and allocate it effectively.

Time tracking isn't a standalone part of Teamwork.com, but one of its Budget and Billing features. Use these to assign budgets to projects (one-time, monthly, or quarterly) and then track them to make sure that your financial goals are met.

You can use billable hours to create invoices directly in Teamwork.

Teamwork.com offers far more than most other project management solutions which usually stop at time tracking (if they provide it). When you want an all-in-one tool that handles your project's finances, look into Teamwork.

Would you like to integrate workflows into Teamwork.com? If so, you can automate them. Head to your project and click on the robot button to start up automations.

Automations are comprised of three parts:

You can create nearly endless, custom automated workflows from these three elements. If you don't want to start from scratch, Teamwork.com offers a few ready-made automations that you can customize further.

Apart from its apps, Teamwork also offers integrations for other programs. You can review some of these in the Admin area by clicking "Apps and Integrations", or the "Applications" tab in your profile.

With nearly 90 integrations, Teamwork offers a solid choice that includes cloud storage like Dropbox, Google Drive, and OneDrive, time tracking tools like Harvest, and collaboration software like Slack.

There's also a Zapier integration which you can use to integrate more tools into Teamwork.com.

Here, we've prepared a comparative summary of Teamwork.com's advanced features:

Teamwork.com offers plenty of comprehensive features: Apart from standard project management tools and its comprehensive collaboration suite, there's quite a bit more.

Efficiently and accurately gather data with its form builder, create customized reports, and take care of the financial aspects of your projects with its time tracking and budgeting tools.

Beyond that, there are also automated workflows, which help to make work both more efficient, and quicker.

Only in terms of AI is Teamwork.com lagging: While other project management platforms have integrated generative AI features, Teamwork.com has not to date.

Teamwork.com offers a comprehensive help center with lots of well-written guides and articles. These are arranged into categories and full-text searchable.

Articles are informative, easy to understand, and include plenty of screenshots and hyperlinks. Navigation could be improved though, since it's hard to find the article you're looking for.

In addition to its support center, Teamwork.com also offers regular webinars and Teamwork Academy, where important features are described in detailed video lessons.

Direct support is available via support ticket or live chat. It only took us a few minutes to get in touch with a staffer in the live chat. Response times for emailed queries vary: Our answers came after 30 minutes and 24 hours.

Teamwork.com's support content is solid with many helpful articles, videos, and guides. Our only issue is that email response times are not consistent, however, this could work to your advantage.

Teamwork.com offers five subscriptions: Free, Starter, Deliver, Grow, and Scale.

Below, we've prepared a summary of all of Teamwork.com's subscriptions:

And how does Teamwork.com compare to the other project management tools we reviewed? We chose a subscription from each provider that includes support for at least 10 users and unlimited projects. You can see the results here:

Teamwork.com is a powerhouse for teams and project managers who want a platform for managing customer-centric projects and work.

The amount of features, from basic task management to budget planning and billing, to versatile forms and reports, make Teamwork.com an excellent choice for agencies that juggle complex projects with multiple team members.

Teamwork.com's level of detail also makes it less ideal for those who want a straightforward project management tool and don't need or want the majority of its features.

If you can make do without reports, time tracking, and billing, and already use a collaboration platform like Slack, do your colleagues a favor and select a more general all-purpose project management solution.

And what do Teamwork's customers have to say about it? We read through verified reviews on reputable aggregators and summarized what we found:

Do you already use other solutions for team communication, time tracking, and financial planning? Would you prefer more flexibility when it comes to designing tasks? If so, monday.com, ClickUp, or Wrike are worth a look.

More of the best alternatives to Teamwork.com include: